Customer Service Representative

JIMOH DAMILOLA ADEDAMOLA

Ibadan, Oyo State +234********** ************@*****.***

PROFESSIONAL SUMMARY

Customer Satisfaction Personnel with strong problem-solving, management, and communication skills. Skilled in planning, observing, and implementing strategies to drive organizational growth. Proven ability to handle customer inquiries, resolve issues, and close deals effectively.

KEY SKILLS

• Customer Service

• Analytical Problem Solving

• Microsoft Office Suite

• Negotiation Skills

• Time Management

• Attention to Detail

• Lead Generation

PROFESSIONAL EXPERIENCE

Tele-sales / Customer Service Representative

Alerzo Limited, Ibadan, Oyo State January 2023 – Present

• Handle customer inquiries and consistently meet performance benchmarks in speed, accuracy, and volume.

• Build strong relationships with clients, maintaining sales goals and identifying new opportunities.

• Generate leads through phone calls and close deals.

• Provide exceptional customer service with First Contact Resolution (FCR), ensuring timely issue resolution.

• Collaborate with the delivery team to ensure fulfillment of sales and customer satisfaction.

Entrepreneur

Dhees Collections and Stitches, Lagos July 2020 – Present

• Sketch designs for clothing and accessories, and visualize new fashion trends.

• Research fashion trends to forecast popular items.

• Communicate with customers to address complaints and requests via social media and phone calls.

• Generate and close leads through effective communication. Customer Service Representative

Akin DSW Energy Service Ltd, Lagos April 2018 – June 2020

• Investigated and resolved customer complaints by developing solutions and escalating to management when necessary.

• Conducted research on production and documented findings for management review.

• Made cold calls to maintain and boost sales volume.

• Followed up with delivery teams to ensure successful sales fulfillment.

• Built lasting relationships with clients and generated new sales opportunities. EDUCATION

B.Sc. Microbiology

Institut Supérieur de Santé, Niger Republic August 2017 CERTIFICATION

Jobberman Soft Skills Training April 2021

INTERNSHIPS

Microbiologist Intern

Nigerian Institute of Science Laboratory Technology, Ibadan, Oyo State REFERENCES

Available upon request.

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