Store Manager Customer Service
Resume:
GIVEN MHELEMBE
Boksburg, Gauteng • 081*******/078*******
********@*****.*** • linkedin.com/in/givenmhelembe/
Store Manager
PROFESSIONAL SUMMARY
Store Manager with over 18 years of proven expertise in retail operations, strategic planning, team leadership, and fostering a customer-centric environment. Proven track record of exceeding sales targets through strategic planning, effective execution and implementing cost-effective measures. Proven ability to enhance customer satisfaction and loyalty through exceptional service delivery. Adept at fostering a high-performing team, optimizing operations, and delivering exceptional customer experiences.
Core Competences and Skills
• Strategy Formulation • Consistent Customer Service • Inventory Management
• Team Management • Marketing and Sales Management • Project Management
• Communication • Excellent negotiating skills • Brand Management
Major Achievements
•As a team leader at Fontana Holdings, I spearheaded the expansion of store count from 3 to 12, achieving remarkable growth for the company.
•Leading the team at Soshanguve Crossings, we secured the prestigious title of the best superstar in the northern region for the year 2017, showcasing outstanding performance.
•Guiding the team at Mega Superstar, we propelled it to become the fastest-growing store in the South Rand region, making a significant impact on its overall success.
PROFESSIONAL EXPERIENCE
Fontana Holdings (Spar Group) 11/2021 - 05/2024 Store sold.
Mega Superstar 03/2018 – 09/2019
Fontana Holdings (Spar Group) 11/2007 – 10/2014
Store Manager
•Lead and manage overall store operations, overseeing the daily work assignments for the team and ensuring quality standards were met.
•Conducted thorough inspections of work sections, evaluating individual employee performance, and promptly informing managers of exceptional situations.
•Proactively resolved 10 customers queries per day, addressing their concerns and recording feedback to enhance service quality.
•Implemented effective team strategies to boost associate morale, improve communication, and enhance working conditions, resulting in increased productivity.
•Exceeded store sales targets through implementing strategic plans and executing impactful changes, resulting in a significant growth in turnover.
•Initiated and completed special projects as assigned, demonstrating a commitment to continuous improvement.
•Handled the stock procurement and receiving processes, contributing to the optimization of sales and overall store performance.
•Ensured proper usage, handling, and maintenance of all equipment within the store, optimizing operational efficiency.
•Managed cashing-up, banking procedures, and secure money handovers to collecting guards (SBV).
Soshanguve Crossings SuperSpar 04/2016 – 02/2018
Floor Manager
•Conducted daily evaluations of each store section, assigning performance ratings to ensure optimal efficiency.
•Enforced a high standard of sanitation throughout the store, creating a clean and welcoming environment for customers.
•Cultivated a customer-centric work atmosphere, fostering positive interactions and experiences throughout the entire store.
•Monitored daily business statistics and generated comprehensive reports for higher management, providing valuable insights for strategic decision-making.
•Oversaw the proper stocking of shelves and attractive promotional displays, contributing to increased sales and customer engagement.
•Maintained a high standard of merchandising, strategically placing store signage to create an appealing atmosphere for customers.
•Established and nurtured active relationships with support staff and supervisors, enhancing collaboration and team cohesion.
•Stayed abreast of competitive activities in the immediate marketing area, ensuring a proactive and informed approach to market dynamics.
EDUCATION
•National Senior Certificate (Matric), Eastside College, 2001.
REFERENCES
(1) Michael Athanasopoulos (Spar Regional Mnager) Berea Superspar
(2) Saville ( Store Manager) The Wedge Superspar
(3) Patrick Sibindi (Store Mnager) Soshanguve Crossing Superspar
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