Patient Access Case Manager

Nicole A. Traxler

Bourbonnais, IL *****

**********@*****.***

+1-815-***-****

Willing to relocate to: Chicago, IL - -

Work Experience

Patient Access Representative, Emergency Department RIVERSIDE HEALTHCARE CENTER - Kankakee, IL

October 2023 to Present

• Register new patients entering ED

• Answer patient questions

• Respond to nurse/switchboard requests

Residential Coordinator/Transporter

Family Guidance Center - Manteno, IL

August 2021 to Present

• Provide motivational support to assist counselors in meeting therapeutic goals.

• Support treatment plans by reporting client observations on appropriate form and supporting decisions concerning therapy, discipline, and privileges.

• Assist case manager/counselor with client activities by implementing scheduled and/or requested activities.

• Conduct inventory of incoming clothing and supplies of clients for quantity and specifically check for contraband items, in accordance with proper safety procedures (i.e. emptying items into proper bin and never reaching into a client’s bag of articles)

• Works cooperatively with members of the nursing and medical staff to monitor and chart all pertinent data pertaining to client (e.g. vital signs, observe urine drops, monitor clients, etc.)

• Perform room and facility checks, at varying intervals, to ensure client’s comfort, safety, and well- being.

• Supervise and manage the behavior of clients and provide appropriate behavioral interventions and consequences.

Crew Member and Cashier

Taco Johns - Preferred Restaurant Group - Bourbonnais, IL March 2020 to Present

Greet Customers at Front Counter & Drive-Thru, Money Handling, Food Preparation, Food Handling, Ensuring 100% Customer Satisfaction, Knowledge of all Product & Abbreviations on menu, Daily cleanliness of all areas of restaurant, Taking Customer Orders and Multitasking frequently Prior Authorization Representative

Cigna Insurance Companies - Bourbonnais, IL

October 2019 to February 2020

• Outbound/Inbound phone calls

• Medication Prior Authorizations

• Weekly meetings to meet CMS regulations

Patient Service Representative

Presence Saint Mary Hospital - Kankakee, IL

December 2013 to September 2016

• Insurance Verification

• Confirmation Phone calls

• Medication Prior Authorizations (specific medication accounts to ensure proper billing/delivery & ensure proper routing from drug reps)

• Copay/debt collection

• EPIC EMR

Legal Secretary

Elliott & McClure, PC - Bourbonnais, IL

August 2009 to August 2010

• Preparing court documentation for future court dates

• Verifying all court dates with local courthouse

• Completing daily dictation

• Answering incoming client phone calls

• Accepting client payments

Education

High school diploma in General Studies

Momence High School - Momence, IL

August 1999 to May 2004

High school diploma or GED

Skills

• Customer Service

• Secretarial

• Epic

• EMR Systems

• Microsoft Word

• Money Handling

• Insurance Verification

• Medical Scheduling

• Triage

• Medical Office Experience

• Medical Records

• ICD-10

• Vital Signs

• Medical Terminology (5 years)

• Dictation (1 year)

• Pap Smear Experience (5 years)

• Fax (10+ years)

• Prior Authorization (8 years)

• Conflict Management

• Office Experience

• Computer Skills

• Hospital Experience

• Patient Care

• Clerical Experience

• HIPAA

• Urinalysis (5 years)

• Quality Assurance

• Communication (10+ years)

• Data Entry (10+ years)

• Word Processing

• Microsoft Office

• Phone Etiquette

• Microsoft Excel

• Benefits administration

• Typing

• Anatomy Knowledge

• Documentation review

• Time management

• Front desk

• Medical receptionist

• Intake (5 years)

• Laboratory Experience

• Multi-line phone systems (5 years)

• Multi-line phone systems

• Analysis skills

• Serving

• Bookkeeping

• Databases

• Supervising experience

• Sales retail and customer support (3 years)

• Computer literacy

• Packaging

• Sales support

• Order entry

• Upselling

• Resident's rights

• Heavy lifting

• Leadership

• Multi-line phone systems

• Filing

• Microsoft Outlook

• Driving

• Microsoft Access

• Patient monitoring

• Medicare

• Constant Contact

• English

• Patient service

• Customer service

• Intake

• Childcare

• Senior

• Retail sales (3 years)

• Medical documentation

• Care plans

• Administrative experience

• EHR systems

• Communication skills

• Organizational skills

• ER

Certifications and Licenses

CPR

August 2018 to August 2020

Medical Terminology

May 2019 to Present

First Aid Certification

Food Handler Certification

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