Customer Service Team Member
Resume:
Aniya Thomas
Las Vegas, NV ***19
**************@*****.***
Summary
Dynamic and results-oriented professional with a proven track record where I enhanced customer satisfaction through exceptional service and efficient problem resolution. Skilled in using technology to streamline processes and adept at fostering positive team engagement. Demonstrated ability to improve productivity by anticipating customer needs and delivering outstanding support.
Skills
● Effective Oral Communication
● Excellent recall skills
● Responsive to Change
● Positive Team Engagement
Experience
May 2023 - PRESENT
Ace Parking - Parking Attendant
● Monitored customer traffic entering and leaving parking areas.
● Provided customer service and information, answered questions, and gave directions.
● Executed resolution of customer issues with professionalism and compliance to specified protocols.
● Leveraged multiple software applications to enhance operational efficiency.
● Assigned numbered tags to customers and vehicles.
● Managed account payments, collected cash from clients and processed
● credit card transactions.
● Resolved conflicts between customers in a professional manner.
● Paroled the lot regularly on foot to identity potential security issues or violations of policy.
● Assisted other staff members with various duties as requested by management.
● Monitored parking area for safety, security and general customer concerns.
● Inspected vehicles for valid permits before allowing entry into the lot or
● garage.
● Performed daily audits of all revenue collected from customers while on duty.
● Reviewed security footage consistently to ensure safety and prevent incidents. December 2022 - April 2023
Amazon - Seasonal Team Member
● Followed detailed packing instructions to meet specific customer requirements.
● Maintained accurate records of inventory packed and materials used.
● Unpacked, verified and recorded incoming merchandise or material.
● Managed stock of packing materials and supplies, requesting resupply as necessary.
● Marked and labeled containers, container tags or products using marking tools.
● Staged loaded pallets with hand truck for fork truck pick-up.
● Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
● Prepared product shipments by packing boxes in accordance with company standards. Feburary 2022 - December 2022
2
Cognizant - Customer Service Representative
● Updated system with order specifics and customer details, preferences, and billing information.
● Conducted regular follow-up calls with customers after resolving their issues.
● Identified opportunities for upselling additional products or services based on customer needs.
● Answered customer inquiries and provided accurate information regarding products and services.
● Resolved customer complaints promptly and efficiently.
● Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
June 2022
Penn Foster High School - High School Diploma
Expected in January 2026
College of Southern Nevada - Vascular Ultasound Technichian
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