Customer Service Human Services

Kimberley Wharton

****************@*****.*** 770-***-**** Decatur, GA

SUMMARY

Seasoned professional with 22 years of experience in customer service and management roles, seeking a Customer Service Specialist position. Excelled as Checkout Manager at Publix, overseeing checkout operations and resolving customer disputes effectively. Demonstrated strong leadership and problem-solving skills, with a proven track record in enhancing customer satisfaction and team productivity. WORK EXPERIENCE

Publix Decatur, GA

Checkout Manager Feb 2018 - Oct 2021

• Managed checkout operations, including supervision of cashiers and assistance with transactions to ensure efficient customer service.

• Addressed and resolved customer concerns promptly, enhancing customer satisfaction and loyalty.

• Enforced company policies and initiatives among staff, contributing to program adherence and reduced shrinkage.

• Maintained store floor standards by overseeing cleanliness and organization during day and evening shifts. Wordsworth Human Services Philadelphia Treatment and Kinship Care Philadelphia, PA Human Services Intake Coordinator Sep 2005 - Nov 2015

• Coordinated nurturing and stable housing solutions for children with intellectual and emotional challenges, ensuring a supportive environment during parental abandonment.

• Organized and executed parent workshops focused on strategies to support children's academic achievements.

• Partnered with community program leaders to enhance resource accessibility for individuals in need.

• Managed conflict resolution and facilitated negotiations to achieve mutually beneficial agreements. Education Works Philadelphia, PA

Lead Corps Member May 2000 - Jun 2005

• Coordinated health insurance and childcare benefits for members, ensuring comprehensive coverage and support.

• Created and disseminated a financial management manual to improve fiscal literacy among members.

• Developed an appreciation program to recognize and celebrate outstanding member performance. National School and Community Corps Philadelphia, PA Corps Member Support Specialist Jan 1997 - May 2000

• Developed and conducted a workshop aimed at reducing stress for single parents, enhancing their well-being and coping strategies.

• Designed and implemented an afterschool snack program catering to underprivileged children, contributing to their nutritional needs and overall health.

EDUCATION

University of Phoenix

Bachelors of Science, Human Services Management

Atlanta, GA

University of Phoenix

Associates of Arts, Human Services Management

Philadelphia, PA

Contact this candidate