Customer Service Quality Control
Resume:
Brittni Beele
North Las Vegas, NV *****
***********@*******.***
Summary
Passionate job seeker with a history of meeting company needs with consistent and organized implementation. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Complex Problem-Solving
Processing Payments
Display Building
Merchandising Proficiency
Stock Management
Cash Register Operation
Opening and Closing Procedures
Fitting Room Maintenance
Customer Needs Assessment
Cash Handling
Retail Merchandising
Payment Processing
Product Knowledge
Customer Assistance
Store Organization
Store Opening and Closing
Sales and Promotions
Honest and Dependable
Exceeding Customer Expectations
2 / 3
Experience
February 2024 – CURRENT
7-Eleven – Las Vegas, NV
Engages with customers, provides efficient checkout services, monitors gas levels and deliveries, and maintains stock conditions and quality control in convenience store. Ensures products are displayed in accordance with Company standards and all regulatory food safety practices.
retail professional who works in a small store that offers customers a range of everyday items, such as snacks, drinks, and household goods.
January 2020 - November 2020
Las Vegas Mini Grand Prix - Las Vegas, NV
Sales Assistant
Prepared merchandise for purchase or rental.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Ticketed, arranged and displayed merchandise to promote sales. Engaged in sales-oriented discussions to determine customer pain points. Greeted customers and provided assistance with product selection. Maintained cleanliness of the sales floor area at all times. Greeted customers to determine wants or needs.
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
August 2019 - January 2020
Journeys Shoes - Las Vegas, NV
Shoe Sales Associate
Performed daily opening and closing procedures including setting up registers, counting money in drawers.
3 / 3
Responded to customer inquiries regarding products and services offered. Maintained knowledge of sales and promotions, return policies and security practices. Greeted customers in a friendly and professional manner. Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Provided product knowledge to customers on different styles of shoes. Seated customer to measure feet and properly fit with correct size shoes. Followed company policies and procedures in order to provide excellent customer service. June 2017 - August 2019
Shoe Palace - Las Vegas, NV
Sales Associate
Scanned items and checked pricing on cash register for accuracy. Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
Provided accurate change when applicable.
Maintained knowledge of sales and promotions, return policies and security practices. Performed daily opening and closing procedures including setting up registers, counting money in drawers.
Responded to customer inquiries regarding products and services offered. Ticketed, arranged and displayed merchandise to promote sales. Greeted customers in a friendly and professional manner. Described merchandise and explained use, operation and care. Cleaned fitting rooms after each use; removed items left behind by previous customers. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
June 2018
Mojave High School North Las Vegas, NV
High School Diploma
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