Technical Support It

RODNEY

RATSHEKANI

Profile

Self-motivated and responsible IT Support Technician with 3 years of

experience in providing technical support and training to clients. Effective communicator with a proven track record in quality control, customer service, and operations analysis. Adaptable team player who excels in both collaborative and independent work environments. WORK EXPERIENCE

IT Support Technician Cape Innovation Technology Initiative March 2020 - June 2022

Provided technical support to clients, ensuring the smooth functioning of IT systems and equipment.

Conducted training sessions for clients on the use of new technologies and equipment.

Communicated effectively with clients to troubleshoot issues and provide timely solutions.

Field Technician – tradelink retail (pty) Ltd 06 April 2024 – 31 October 2024

Responsible for d i a gnosing c omputer h a r dware s u c h a s printers, c omputer s c r eens, s c a n n e r s .

Provided support in supplying computer hardware, components, and troubleshooting computer systems in different

Delivered IT resources such as GK software at Shoprite and checkers stores across South Africa.

Key Skills

Technical support

Client communication

Training and education

Quality control

Customer service

Operations analysis

Advanced Technical Skills & Knowledge

Proficient in troubleshooting hardware and software issues Experience with network configuration and maintenance Knowledgeable in cloud computing technologies

Familiarity with cybersecurity protocols and best practices Contact

Contacts : 060*******

Email:Rodneyphathutshedzo@gmail.

com

Current Location: Pretoria, South

Africa

Education

Alison University South Africa

Diploma in Digital Marketing

Diploma in Business

Administration

Certifications

Rosebank College, Pretoria,

Certificate in IT System

Support, Support Service

Core Strengths and

Management skills

Leadership abilities

Team collaboration

Adaptability

Problem-solving

Time management

Ability to work under pressure

and meet deadlines

Contact this candidate