Call Agent A
Resume:
Dusty Reed
**** ***** ****** **********, **. ****1
********@*****.***
Professional Summary
I’m a call agent that is very driven to help associates and managers with any payroll questions that they may have. Getting the associates issues taken care of with single phone calls is what I strive to do daily. Coming from the transportation industry I always kept my truck in great running condition so I could in turn deliver the product safely and on time to the customer. I take the same driven attitude as a call agent.
Employment History
Dec. 2021 – Present Call Agent Walmart
Takes payroll calls helping associates and managers with all of their questions and issues. I have been serving Inbound W-2, I- 9, Terminations, Canada, and general payroll calls. On a busy I will take 55 calls giving each one the courtesy, time, and empathy people should be treated with. I would also take foreign calls through the language line when the assigned agents would get to many calls in the backed up. Great customer service and one call resolution was my goal on all of my calls.
Jul. 2016 – Dec. 2021 Driver, Groendyke Transportation At Groendyke I hauled all kinds of fuels including butane, propane, diesal, and unleaded gas to different locations across the Midwest United States. I loaded the fuel at terminals in Mcpherson, Hutchinson, and Great Bend, Kansas. There I had to blend the fuel to the specifications of the company. After loading I would check tanks at the locations. I would make sure there was enough room to unload while following all of the safety rules.
Jul. 2013 – Aug. 2016 Driver, Blue Knight Energy Partners At Blue Knight I hauled cruded oil from the field to the pipline that would take the crude to Cushing, Ok. I would go out to they well on location to load my semi. Before loading I would test and grade the oil so when buying I was paying the correct price for the company and the land owner.
Aug. 2016 – Jul. 2008 Driver, Native American Marketing At Native American Marketing I hauled crude oil from the field to the pipline that would take the crude to Cushing, Ok. I would go out to they well on location to load my semi. Before loading I would test and grade the oil so when buying I was paying the correct price for the company and the land owner. Education
Aug. 1995 - 1996 Associates of Applied Science: Drafting and Design
• Universal Technical Institute Phoenix, Arizona
Aug. 1990 - 1994 High School Diploma: General
• South Barber High School Kiowa, Kansas
ACCOMPLISHMENTS
• Becoming a Specialist IV. From there I’ve added specialties that I can advise. These include I9, W-2, Termination, and Canada que.
• Getting my hazmat and driving my semi for over a millon accident free miles.
• I restored my 67 camaro with a frame up restoration. Love driving it with my wife in parades.
• Flipped my first house I bought. I gutted the house to the bare studs installing pumbing, electrial, and cabinets. My wife and I lived in it for 10 years flipped it and bought current home.
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