Customer Service Home Health
Resume:
Alexia Hamilton
Charlotte, NC *****
********.*****@*****.***
Professional Summary
Versatile customer service representative with 1+ years of experience in remote customer service and home health aide roles. Proficient in patient care, care giving, and customer service. Possess a strong foundation in healthcare and social work. Currently enrolled in a business program at a community college.
Willing to relocate: Anywhere
Work Experience
Home Health Aide (HHA)
BAYADA Home Health Care-Charlotte, NC
January 2024 to July 2024
• Assisted clients with daily personal care tasks, including bathing and dressing, to ensure their comfort and well-being.
• Performed essential housekeeping duties, such as laundry, dish washing, and vacuuming, to maintain a clean and safe environment.
• Aided in organizing client schedules and planning appointments to enhance daily living and ensure timely medical care.
Production Technician
Carrier-Charlotte, NC
February 2023 to June 2023
• Ensured production area is safe to work, productive and has required inventory.
• Maintained production machines and equipment.
• Ensured equipment and work floor is clean, safe and well-maintained.
• Monitored and control processes using visual observation, process data and on-line testing.
• Identified and debug problems in processes, products, equipment and work for solution. Customer Service Representative (Remote)
Sitel Group-Spartanburg, SC
March 2022 to October 2022
• Visually inspected each load for damage or other non-conforming conditions.
• Ensured new stock is delivered in a timely manner to keep the machine running and to watch for machine jams.
• Placed off quality cartons in the bins to be weighed and scrapped by the operator.
• Performed checks for all defects, damaged cartons, and mixing. Verified the case count is corrected.
• Reported unsafe conditions to the Operator, Department Manager, or Management Team.
• Assisted Operators during machine down time for clean-up and resolution. Assembly Line Production Worker
Graphic Packaging International-Charlotte, NC
April 2021 to September 2021
• Visually inspected each load for damage or other non-conforming conditions.
• Ensured new stock is delivered in a timely manner to keep the machine running and to watch for machine jams.
• Placed off quality cartons in the bins to be weighed and scrapped by the Operator.
• Performed checks for all defects, damaged cartons, and mixing.
• Verified the case count is corrected.
• Reported unsafe conditions to the Operator, Department Manager, or Management Team.
• Assisted Operators during machine down time for clean-up and resolution. Material Handler
Berry Global-Monroe, NC
June 2020 to December 2020
• Removed product from mold and conveyor and cleaned and reloaded mold.
• Heated plastic material prior to forming product and cooled product after processing to prevent distortion.
• Examined molded product for surface defects, such as dents, bubbles, thin areas and cracks.
• Collected, recorded and, grind parts as produced, and clean machines and areas in the department as required.
Resource Assistant, special Uses Specialist
Coronado National Forest-Tucson, AZ
March 2019 to May 2019
• Contribute to achieving agency goals and objectives using all available resources; prioritizes and balances work as necessary
• Gathers necessary field data used in creating reports for unit activity.
• Reviews standard permits to determine applicability.
• Implements assigned programs of work in a manner that accomplishes the
• organization's mission using available resources to perform work while practicing workplace safety and ensuring workplace security.
• Completed a land inspection
• Completed data entries in Excel
• Participated with AmeriCorps to cut and recycle fish nets
• Volunteered to work with children during a Forest Service scavenger hunt event
• Welcomed visitors at the Wrangell Ranger District
• Demonstrate support in accomplishing individual and or team assignments
• Develop and maintain effective working relationships with internal and/or external cooperators that foster a positive atmosphere of cooperation, trust, creativity, and group unity
• Seek opportunities to share knowledge and skills with others.
• Handle disagreements effectively, and resolves them in a positive and constructive Education
Community Collage in Business
CPCC - Charlotte, NC
Present
shaw university in Social Work
Raleigh, NC
August 2016 to December 2017
High school diploma
Forest Hills High School - Marshville, NC
August 2012 to June 2016
High school diploma
Skills
• HIPAA
• English
• Caregiving
• Customer service
• Home health
• Patient care
• Home care
Certifications and Licenses
Certified Home Health Aide
Special Uses
February 2019 to September 2019
Eligible for noncompetitive hiring for two years after the date shown above as provided by the Public Land Corps Healthy Forests Recovery Act of 2005, Public Law 109-104.
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