Customer Service Quality Control

JESSICA GONCALVES DOSSANTOS

Boston, MA *****

857-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

I am a highly motivated employee who learns quickly in fast-paced, high-volume environments. I consistently adhere to safety standards and maintain open availability and flexibility to work various shifts as needed. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. I hope to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Strong Work Ethic

Good Communication

Attention to Detail

Machinery Operation

Teamwork and Collaboration

Problem-Solving

Equipment Operation

Safety Compliance

Quality Control

ServSafe Certified

Bilingual

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WORK HISTORY

12/2020 to Current Machine Operator

Manpower (Gillette) – Boston, MA

Followed detailed instructions to operate machines with accuracy and produce quality products.

Operated multiple machines simultaneously to meet production requirements. Operated machining equipment safely with team of operators. Set up and adjusted equipment and properly configured machines for daily operation.

Package shaving products in designated shipping containers Scan packages and place them in their designated areas 08/2023 to 10/2023 Guest Service Ambassador

Delta Sky Club – Boston, MA

Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.

Streamlined check-in process for improved efficiency and reduced wait times. Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.

Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.

Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.

Welcomed guests on arrival, displaying professional and friendly approach. 09/2022 to 08/2023 Passenger Service Agent

Frontier Airlines – Boston, MA

Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Resolved passenger issues with empathetic communication and effective problem- solving techniques.

Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations. Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

Provided exceptional customer service, addressing passenger concerns promptly and professionally.

06/2022 to 08/2022 Transit Ambassador

MBTA – Boston, MA

Participated in ongoing training programs to stay current on latest industry best practices and enhance job performance levels.

Educated passengers on transit rules and regulations, promoting a safe and orderly environment during rides.

Reduced fare evasion rates by conducting thorough inspections of passenger tickets or passes during onboard checks.

Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations. Adapted quickly to changing conditions such as service delays or reroutes, ensuring passengers remained informed and updated on their travel options. Increased efficiency and team productivity by promoting operational best practices.

03/2022 to 08/2022 Security Guard

Allied Universal Security Services – Boston, MA

Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Responded quickly to emergency situations to assess and deflect issues. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Completed full building and grounds patrols to spot and investigate concerns. 01/2022 to 03/2022 Central Equipment Service Technician Boston Children's Hospital – Boston, MA

Upheld safety standards within the workplace by following established guidelines and supporting team members in maintaining a safe environment. Collect, clean and sanitize medical equipment

Redistribute sanitized medical equipment throughout the hospital 12/2015 to 03/2020 Sales Associate

Primark Stores – Boston, MA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Engaged with customers to effectively build rapport and lasting relationships. 06/2016 to 08/2018 Cafeteria Staff Member

Madison Park High School – Boston, MA

Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Assisted with menu planning, incorporating nutritious options and accommodating dietary restrictions.

Trained new staff members on proper food handling procedures and customer service techniques.

Assisted in the development of innovative menu items that catered to diverse palates.

Maintained a clean and sanitary work environment, adhering to strict health and safety standards.

09/2017 to 06/2018 Customer Service Associate

East Boston Cafe – Boston, MA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Maintained a high level of product knowledge, providing accurate information to customers.

Ordered supplies and ingredients as needed

Assisted staff in cleaning kitchen area and utensils EDUCATION

05/2019 Associate of Science: Culinary Arts

Bunker Hill Community College - Charlestown, MA

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