Operating Room Call Center

Kathryn Gifford

*************@*****.*** 585-***-****

Summary

Experience in nursing, a remote call center, and retail. Excellent communication, time management and organizational skills combined with a dependable, forward-thinking approach. Ability to work with confidential information in a professional manner. Adaptable to a fast paced and ever-changing environment while being open minded, coachable, and positive. Experience in analyzing complex situations, and employing creative and effective decision making to solve problems. Experience using Microsoft Office products such as Teams and Outlook.

Skills

-Multitasking and prioritization -Organization

-Documentation -Effective communication skills

-Empathetic and compassionate -Reliable and trustworthy

-Creative problem solving -Ability to handle pressure

-Empathy -Knowledge retention and recall

-Speed and efficiency -Team player

Experience

Retail Sales Associate- Longs Cards and Books/Office Supplies Penn Yan, New York 02/2023- Current

Greets customers and answers customers questions

Educate customers about current products

Assist customers with purchase completion

Selling to customer needs

Maintain sales and inventory records; Assist with store displays, signage, inventory, and stock management.

Licensed Practical Nurse- Operating Room UR Medicine Thompson Health- Canandaigua, NY 07/2022-01/2023

Reports to the circulator nurse to prepare the operating room and keep it sterile

Communicates with surgeons throughout the procedure to ensure a successful operation

Considers potential complications and creates a plan of action should if the team must take lifesaving measures

Washes hands and arms with surgical soap before and after surgical procedures

Remain on-call to take part in emergency surgery

Performs assisted gowning and gloving to the surgeon and assistant surgeon as soon as they enter the operating room

Maintains sterility throughout entire procedure

Awareness of the patient’s safety

Performs instrument and needle count, checks with circulating nurse

Licensed Practical Nurse-Professional Cardiology Finger Lakes Health- Geneva, NY 03/2022-06/2022

Reports to the circulator nurse to prepare the operating room and keep it sterile

Communicates with surgeons throughout the procedure to ensure a successful operation

Considers potential complications and creates a plan of action should if the team must take lifesaving measures

Washes hands and arms with surgical soap before and after surgical procedures

Remain on-call to take part in emergency surgery

Performs assisted gowning and gloving to the surgeon and assistant surgeon as soon as they enter the operating room

Maintains sterility throughout entire procedure

Awareness of the patient’s safety

Performs instrument and needle count, checks with circulating nurse

Case Investigator/Contact Tracer (Remote Position) Contact Tracing Call Center- Staffing Solutions – Albany, NY 05/2020 - 02/2022

Call contacts of newly diagnosed cases of COVID-19.

Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

Collect and record information on symptoms and needs into the CRM with accuracy.

Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

Follow a set script to inform contact about the importance of isolation or quarantine and what to do if symptoms present/develop/worsen.

Maintain daily contact with Team Supervisor.

Show empathy to distressed individuals and assist with identifying solutions to problems identified

Handle confidential information with discretion and professionalism.

Interact professionally with culturally diverse individuals during a time of crisis and distress.

Nursing Assistant Finger Lakes Health ICU - Geneva, NY 07/2018 - 04/2020

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Rendered hands-on nursing care under direct RN supervision, adhering to hospital policies and procedures.

Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Used mobility devices and Hoyer equipment to transport patients.

Engaged with patient family and friends to provide courteous, efficient visit experience.

Managed and maintained patient rooms, shared-living areas, and nursing stations.

Lifeguard Roseland Waterpark - Canandaigua, NY 05/2017 - 08/2018

Responsible for safety and rule enforcement of all guests.

Performed lifeguard duties, including rescues and first aid.

Attended CPR and first aid trainings weekly to enhance skills.

Maintained overall upkeep and cleanliness of all recreation areas

Made simple reports when switching lifeguards while still monitoring all guests to ensure safety.

Prevented and responded to emergencies such as drownings.

Assisted in first aid office to take care of any injuries throughout the day.

Interacted with all guests of the facility in a professional manner on a daily basis.

Education and Training

Marion S. Whelan School of Practical Nursing Geneva, NY Graduated 06/2020 as a Licensed Practical Nurse

Hartwick College Oneonta, NY Attended this college to complete the Prerequisites required for nursing school.

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