Customer Service Los Angeles

William Lawrence

Chandler, TX ***** 213-***-**** *.*.**************@*****.*** WWW: Bold Profile

Professional Summary

Highly motivated and self-starting professional with a strong background in business, specifically focused on marketing. Skilled in leadership and fostering team building to promote a collaborative work environment. Adept at managing financial aspects of projects through experience in bookkeeping and accounting coordination. Expertise in public relations enables effective communication and maintenance of positive relationships with clients and stakeholders. Proficient in data collection and entry, with the ability to gather and analyze information accurately. Recognized for award-winning customer service, consistently delivering exceptional experiences. Prioritizes creating positive and memorable interactions for all individuals with a strong emphasis on guest relations.

Skills

Customer service

Equipment operation

Safety monitoring

Emergency evacuation procedures

Ride operations

Policy compliance

Safety procedures

Operations monitoring

Emergency procedures

Safety reporting

Team Training

Parts inventory

Hospitality and accommodation

Teamwork and collaboration

Customer assistance

Strong work ethic

Decision-making

Crowd security

Issue resolution

Conflict management

Emergency preparedness

Interpersonal communication

Work History

Ride operator, 05/2022 - 02/2025

Universal Studios Hollywood – Universal City, CA

Followed safety procedures for operating and loading and unloading passengers from amusement park rides.

Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.

Enhanced rider experience by enforcing safety procedures and providing clear instructions.

Collaborated with team members to maintain a clean, organized, and safe ride area for guests.

Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Addressed guest inquiries about the theme park and provided directions to other attractions.

Resolved guest complaints efficiently to ensure a positive experience.

Warehouse Worker, 10/2020 - 04/2022

Big Bazzar – Los Angeles, CA

Loaded, unloaded, and moved material to and from storage and production areas.

Consistently lifted materials weighing as much as Number pounds.

Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Reduced order processing times with streamlined picking, packing, and shipping procedures.

Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Assembled customer orders accurately and efficiently before dispatch.

Processed incoming orders and updated inventory records to ensure accurate stock levels before transferring items to the sales floor.

Theater Auditor, 04/2018 - 01/2022

Movie Measures – Los Angeles, Ca

Company Overview: Los Angeles, Ca

Los Angeles, Ca

Identified trailers accompanying new release films, ensuring accurate scheduling and audience engagement.

Ensured the accurate placement and display of new promotional materials in the theater lobby, documenting their location and arrangement.

Conducted headcounts and analyzed demographic data to identify audience trends for new features.

Personal Assistant, 08/2013 - 02/2018

Robert Gabriel – Santa Monica, Ca

Company Overview: Santa Monica, Ca

Santa Monica, Ca

Managed landscaping tasks, ensuring outdoor spaces were well-maintained and aesthetically pleasing.

Managed daily errands to ensure seamless personal and professional scheduling.

Managed housekeeping tasks and organized personal property to ensure a well-maintained environment.

Customer service, 08/2008 - 12/2012

Country Cars & R.V.'s – Lockhart, Tx

Company Overview: Lockhart, Tx

Lockhart, Tx

Performed routine maintenance tasks including fluid checks, oil changes, and tire replacements on vehicles.

Delivered personalized customer service through in-person interactions, ensuring a positive client experience.

Education

High School Diploma: Basic, 05/1996

Center High School - Center, TX

Member of high school band, football team, and chess club

Professional Accomplishments

Elite Level Top Tier Auditor, Movie Measures

Awarded most innovative interior award, Robert Gabriel

Employee of the year, 2010, Country Cars & R.V.'s

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