Customer Service Administration Manager
Resume:
Memory T
Mbotshana
Retail Buyer
*********@*****.***
Bradfield Bulawayo
PERSONAL STATEMENT
I’m an experienced female buyer
looking for an opportunity within
a reputable retail operation in
Zimbabwe .
I specialise in stock management
and also have significant
experience in visual
merchandising, sales analysis
and target performance which I
have used to help previous
employers exceed profit targets.
I am passionate about delivering
exceptional customer service
and fostering team success.
Details
Birthday
06/Aug/1983
Nationality
Zimbabwean
Gender
Female
Skills
Communication Skills
Negotiation Skills
Market Research and Analysis
Time Management and
Organization
Sales Strategy Development
Stock Restocking
Stock Dispatch
Work Experience
Receiving Supervisor, Tills, Warehousing
Supervisor
Jul 2016 - Oct 2017
PNPBradfield, Bulawayo
Receiving stock in, dispatch stock out, capturing of invoices /goods receiving vouchers/ note /
Tills Quotation compilation, handling customers complaints, Tills surveillance, tea lunch break scheduling, annual leave chart, day end x read,
Warehousing replenishing of stock,warehousing, internal stock transfer, weekly stock spot checks, second checking of invoices. Relief Administration Manager Aug 2016 - Sep 2016
PNPBradfield, Bulawayo Zimbabwe
Relief Administration Manager
PNPBradfield- Bulawayo
Achievements
Guided the team to ensure that productivity and customer service standards were sustained to the highest level
Visual merchandised in an innovative and striking way whilst adhering to company guidelines
Main contact for management training, coaching and development
Daily processing of invoices
Compiling Budget
Compiling wastages and adherence to benchmark per department
Revisiting sales margins daily
Restocking of promotional products
Sales variance analysis
Sales floor spot check
Price updates
Branch Buyer May 2010 - Jun 2016
Pnp Bradfield, Bulawayo
Achievements
Key brand relations secured, developed and retained
Restocking of Critical stock
Promoting of pnp brands at branch level
Helping generate positive margin and profitability of sales in 5years
Communicating with head office on customers changes and preferences
Redistribution of PnP lines to other branches in the region and Analysis of high stock sent directly from South Africa
Analysis of sales pattern
Interbranch transfers
Built, developed and motivated a results driven merchandising team
Analysis of low stock reports daily and restocking
Led and mentored a team of warehouse employees, providing training and support to enhance performance and achieve warehouse and sales goals. Stock Receiving
Stock Reconciliation
Stock Audit Trail
Languages
English Upper-Intermediate B2
Ndebele Upper-Intermediate B2
Zulu Intermediate B1
Xhosa Elemetary A2
Shona Elemetary A2
Links
Youtube
LinkedIn memory t mbotshana
Cash Officer Apr 2005 - Apr 2010
PNPBradfield, Bulawayo
Achievements
Exceeded expectation branch banking banked 30 till operators on time
(zimdolla era)
Weekly payment of casual and contract workers 2005-2006
Developed new communication channels to improve till operator short falls
Daily Change requisition from the bank .
Answering of customer phone calls and attending to quotations
Liasing with head office with weekly inputting of data
Compiling the sales day book
Compiling of month sales statistics,monthly growth and annual growth
Reconciliation of bottle yard internal transfer and inputting into the system .
Preparing Cash payments vouchers
Issuing vouchers
Education
Transcript Conversion Dec 2012 - Dec 2015
Association of Chartered Certified Accountants, United Kingdom
Researched on Accounting studies part time online although the results were converted in 2018.
Diploma in Accounting London Chamber of
Commerce International
Oct 2004 - Dec 2005
Zimbabwe College, Bulawayo
Achieved recognition for outstanding academic performance in less than a year of study .
Completed an accounting diploma was awarded a country silver Medallion in Accounting
References
MR B S Khumalo 071*-***-***, 071*******
********@*****.***
MR X Ndiweni, PnP Bradfield
*.*******@*****.***
Ms Saniso Sakuringwa
**********@*****.***
Mr T Tinago
*******@*****.***
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