Customer Service Desk

CANDACE DORR

*** ******* **, ********, ** ***** · 315-***-****

*********@***.***

Summary

I like to give people excellent customer service and help determine a resolution to their questions.

Computer Skills

I am proficient with Microsoft Office, Excel, Outlook, Word, Teams, Publisher and have excellent telephone skills with proper grammar.

Experience

2022-Present AAA Travel Advisor Call Center

Perform daily duties such as assisting with and booking travel plans, membership, roadside service, driver programs, selling tickets for various venues and training new associates.

2021-2022 Tops Markets, Manager on Duty/Service Desk/CSL

Perform daily duties such as being the evening Manager on Duty when the Store Manger has left for the day, closing the Customer Service desk and balancing tills, running the Front End as a CSL who keeps cash flow low while ensuring cashier breaks are given and assisting customers who may have questions.

2016-2019 Wegmans, Pricing Coordinator

Perform daily duties such as changing shelf labels of increases or decreases in accordance with state laws, test scan multiple aisles to record the accuracy of the labels and perform holiday markdowns as needed.

2003-2009 Wal-Mart, Invoice Office Clerk

Perform daily duties such as maintaining receiving paperwork, ensuring accuracy of accounts payable, maintaining monthly store sales, shrink and profit report, maintaining store equipment and fixing when necessary

Education

1985 Hoosick Falls Central School

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