Customer Service Project Management
Resume:
K I V E N
K I N G S L E Y
Customer Service
Healthcare
Conflict Resolution
Top-Tier Agent
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
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2305 JessamineHeights Ln,
Houston, Texas, 77089
December 2017- May 2021
Video-called patients regarding their health devices and any troubleshooting as well as product demonstrations
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Analyze customer data to improve customer experience. June 2021 - November 2024
Assisted customers with health claims, coverage, premiums Take a mixture of inbound calls and outbound calls along with multi-tasking Cross-trained in multiple departments (including IT) to be an indisposable team player
SKILLS
EDUCATION
PROFILE
EXPERIENCE
I am a qualified and professional customer service representative with EIGHT (8) years of experience in customer satisfaction, healthcare and technology.
I am ready to work with an immediate availability. BACHELOR OF
TECHNOLOGY/HEALTHCARE
University Of Buea
CUSTOMER SERVICE ASSOCIATE
Accra Healthcare
CUSTOMER AMBASSADOR (REMOTE)
Infinitum Healthcare, LLC
KK
CONTACT
CUSTOMER SERVICE SPECIALIST
Contact this candidate