Team Leader Customer Service
Resume:
JESUS LOPEZ
MERCED, CA
209-***-**** lopezj**774@gm
com
TEAM LEADER / SET-UP OPERATOR / PRODUCTION TECHNICAL
High Volume Manufacturing & Distribution
Production Operator and Team Leader with 25+ years of career experience leading, mentoring, training,
and directing teams — setting up and operating high volume, large-scale production machinery
supporting demanding customers under continuous safety, quality, customer service, cost control and
deadline pressure.
Advanced understanding of Manufacturing Processes, Tactical Planning and Production Operations.
Applied internal quality and production standards and experienced in leading teams through change and
turnaround situations to meet production and profit targets.
Innovative and industrious with operation, maintenance, and troubleshooting skills on offset printing
presses and auxiliary components. Results-oriented and accountable with expertise in inventory
management and daily production reports analysis.
Dedicated and an effective problem-solver — adapting and generating solutions; planning and directing
complex operations; leading by example with continuous process improvement principles.
PROFESSIONAL EXPERIENCE
QUAD www.quad.com Merced, CA 1996 to 04/2023 (Plant Closure)
A 300+ employee (1,200 peak) 540K sq. ft. production plant that printed, finished, and distributed high-quality magazine, catalog, retail
Inserts and special interest publications. The plant went through multiple ownerships/name changes, including Color Press, Quebecor, World
Color and was acquired in 2010 by Wisconsin based Quad/Graphics. The printing industry is adopting within an ever-evolving e-
communications environment resulting in plant closures, consolidations, and nationwide restructuring effecting me and many others.
Lead Press Operator / Team Leader
‘Lead, train, and direct a team in the set-up and operation of high speed, complex multi-color offset
web printing presses and auxiliary equipment.
Communicate, support, and adhere to detailed Quality Standards as specified for each customer and
adjust to the variations in detailed color standards that each customer demands achieving
consistency throughout the entire production run.
Energize and engage the team members by providing constructive feedback and daily praise. Clearly
communicating directives and desired results; listening and understanding employee needs;
respecting opinions; and addressing issues in a fair and timely manner.
* Evaluate problems by investigating underlying causes to generate solutions for errors and prioritize
jobs during equipment breakdowns.
* Employ technical knowledge of all products, equipment capabilities, estimated costs, and quality
standards.
Provide direct customer interface on press color approvals. Support Clients and Customer Service
Representatives with technical issues and recommendations.
‘© Monitor the flow of materials, equipment set-ups, job progress, quality, and scheduling. Committed
to safety, quality, efficiency, productivity, and customer-satisfaction.
JESUS LOPEZ
277.
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© Oversee the preparation of the press for operation by verifying proper documentation, web-
threading procedures, and inspecting, adjusting, or replacing slitter knives. Set register, mount
plates, maintain water supply center, and adjust amounts for proper ink solution.
* Troubleshoot, repair, and perform preventative maintenance on equipment. Coordinating
preventative maintenance programs to achieve maximum efficiency with limited downtime.
© Operate material handling equipment as necessary such as forklifts and pallet jacks.
© Apply Lean principles of organization and standardization and Continuous Process Improvement
principles.
I started from the bottom in an entry level production position and my desire to learn, leadership skills,
technical knowledge, passion for process and self-improvement were recognized, allowing me to
advance rapidly to Press Operator. Previous developmental, progressive leadership and technical roles
includes Assistant Press Leader, Roll-Stand Set-Up Operator, and Production Assembly / Material
Handling roles.
BUILDERS CONCRETE Merced, CA 2006 to 2007
Commercial & Residential Concrete Company
Concrete Mixer Truck Driver
* Obtained my Class A Truck Driver's License.
* Delivered concrete to job sites.
EDUCATION TRAINING CERTIFICATIONS
High School Diploma: Le Grand Union High School, Le Grand, CA
Class A Commercial Driver's License: Golden State Truck School, Atwater, CA
Development: Continuous Process Improvement and Lean Manufacturing principles — Six Sigma,
GEMBA walks, & Kaizen. Leadership, Team Building, Problem Solving, Customer Service, and
Troubleshooting Techniques.
Compliance: HR Policies & Procedures. Code of Business Conduct compliance training including
Workplace / Sexual Harassment and Substance abuse awareness and prevention, Diversity, etc.
Safety: General Safety (OSHA compliance), Hazardous Materials (MSDS, Waste & Spills, Storm Water
Pollution Controls, HAZMAT, Recycling, Bloodborne Pathogens), Ladder Safety, Fire Prevention &
Extinguishers, Equipment Guarding, Confined Space Entry, Electrical Safety, Material Handling &
Pedestrian Safety, Fall Protection, Lock-Out / Tag-Out, Hand Safety, Ergonomics, Personal
Protective Equipment (PPE), and Emergency & Evacuation procedures.
Systems: MS OFFICE: Word, Excel, PowerPoint, Edge, & Outlook user skills plus Business Data-
Management systems, Oracle and others used to schedule, manage inventories, measure
production, report, and analyze.
Contact this candidate