Technical Writer Python Developer

Jay R. Carlson

Somerville, TX *****

C: 406-***-****

******@********.***

http://jaycar.fatdawgs.com

About me

I'm a technical writer who creates clear and concise documentation. I also leverage a cross-section of skills including analysis, interviewing and listening, design, and testing to identify key areas and create usable, effective and compelling documentation A breadth of skills enables me to contribute to teams in a variety of ways. I also work autonomously with a high-level of motivation. Successful project completion is a high reward. I'm also very good at research, including doing the background work necessary to understand a project. This includes identifying key areas and metrics for improvement that add project value.

Roles

• Technical writer, statistical analysis

• SQL and Python code documentation and optimization

• Content and program management

• Workflow and procedure documentation

• Training development and presentation

• Mobile device and SharePoint developer, software and product testing Technical Skills

• GitHub, Postman, Swagger, SmartBear

• Oxygen, FrameMaker, Flare, Markdown, VS Code

• Windows, Windows Server, Mac OS X, Linux

• Microsoft Office including Visio and InfoPath

• Power BI, Tableau, SQL, BizTalk, SharePoint

• Apache, Superset

• XML, HTML, T-SQL, Python, JavaScript, Java, VBA, Objective-C

• JIRA, Confluence, SharePoint, ReadMe, Adobe Experience Education

• University of Montana - Master of Public Administration

• Grays Harbor College - A.A. Journalism

Certifications

• Six Sigma Green Belt

• LinkedIn Cybersecurity

• Professional Scrum Master 1 (PSM 1)

• Microsoft Certified Systems Engineer and Certified Database Administrator

• A+ and ITIL Certification,

• Big Nerd Ranch Objective C and iPhone Programming Experience

Innowhyte Inc. 8/2024 –10/2024

Technical writer documenting user guides for internal and external customers. Also included diagramming workflows and converting documentation to Markdown. Amazon 2/2022 – 10/2023

Technical writer documenting the AWS Batch service and related EC2 and ECS content, including both user guide and open APIs. Worked with the product team and user experience designers to update the user interface. Other responsibilities include testing content using the AWS console and CLI, restructuring the Batch documentation, and responding to customer feedback. Documentation is authored in Oxygen and published using GitHub. Collabera 11/2021 – 02/2022

Technical writer for a banking and financial services company documenting DynamoDb, including SQL code samples, Content authored in Visual Studio Code and published using GitHub. Workload managed using JIRA boards. Technology Navigators 9/2021 – 11/2021

Contract technical writer for Netspend, a financial company specializing in debit cards. Created open API, SQL, and user documentation in Adobe FrameMaker and Visio. Content published using Adobe Experience.

Pyramid Consulting 7/2021 – 9/2021

Contracted technical writer for Centene, a health care insurer. Documented internal Python and SQL applications in Word and Visio. After reviewing the application code, I built workflows and function definitions as a support reference. Marchex 7/2019- 7/2021

Technical writer for a data analytics firm. I authored user guide technical content. SQL stored procedures, open API documentation and Salesforce for internal developers, external developers, support staff and the sales team. Content was authored in XML using MadCap Flare, HTML, CSS and Python. Worked with the development team and UI designers to continually update and refine the user interface. Managed tasks through JIRA.

WaferWire Cloud Technologies 9/2018 – 5/2019 and 11/2017- 4/2018 Security release owner and technical writer for a technology consulting company. I managed 30- 40 vulnerability fixes per month, including multiple data sources and release owners.

Logic 20/20 5/2018- 8/2018 and 7/2017- 11/2017

Business analyst and technical writer for a technology consulting company I authored two 100-page comparative product analysis studies and completed three Google cloud technology documentation projects, including testing code. FatDawgs.com 1/2008 – 9/2018

Business analyst, process optimization, technical writer, and developer for a technology company. Projects included user training, application development, and webinar presentation. One of the major projects was a to document the SQL code used to process data, including a Visio diagram and code samples. Also optimized stored procedure code and created SSIS reports.

Entirenet 1/2004 – 4/2017

Technical writer, developer and SharePoint administrator contracted to Microsoft. Created knowledge base content, help content and business and technical case studies for enterprise products such as Windows Server, Exchange, SQL Server and MS Dynamics. Microsoft 9/1997 – 9/2003

Support Engineer, Product Lead, Technical Lead and Publishing engineer. As a Technical Lead, I drove hiring decisions with a statistical study correlating engineer traits to customer satisfaction and developing job descriptions. As a Technical Lead, worked with the product team and UI designers to improve the customer experience.

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