Administrative Assistant Service Representative
Resume:
Druanne Harville
Administrative Assistant
*************@*****.***
Warren, MI 48088
Authorized to work in the US for any employer
Summary
Upbeat and friendly Customer Advocate with several years of service, data management, and medical assisting and transcription experience. Talented multitasker with good prioritization, planning, and conflict-resolution skills. Flexible and attentive with a passion for customer support.
Work experience
Transportation Driver
AMA Transportation - Pontiac, MI
March 2024 to January 2025
Pick up patients to transport for medical appts
Pick up fares to transport via cash
Customer Advocate I
Modivcare formerly known as Logisticare - Southfield, MI
December 2019 to August 2023
Execute precise data entry tasks remotely, ensuring accuracy and completeness.
Facilitate communication with transportation providers, resolving reservation discrepancies.
Proficiently handle inbound phone inquiries, providing comprehensive assistance.
Strategically manage transportation requests, overrides, and mileage corrections.
Efficiently transmit medical documentation to doctors' offices through fax.
Assign and optimize reservations for transportation providers to streamline services.
Stretchologist
Stretch Smart - Birmingham, MI
June 2018 to June 2019
Employ remote methodologies to administer muscle stretching, enhancing client comfort.
Conduct comprehensive assessments to identify areas of stiffness and limited range of motion.
Manage remote client appointments, demonstrating strong organizational skills.
Maintain the hygiene of remote infrared saunas and prepare remote daily reports.
Offer remote client support, ensuring a seamless and comfortable experience.
Sales person/Receptionist
Massage Green Spa - Sterling Heights, MI
June 2016 to November 2017
Spearheaded remote store opening protocols and accurately handled cash drawer operations.
Professionally addressed remote telephone inquiries, managed check-ins, and remote appointment scheduling.
Effectively update and maintain remote database records, ensuring data integrity.
Collaborated with remote therapists to facilitate smooth operations and enhance client satisfaction.
Prepared and maintained remote sauna facilities, ensuring client readiness.
Shuttle Driver
Suburban of Troy - Troy, MI
November 2015 to June 2016
Provide professional remote client service, managing transportation between dealership and destinations.
Expertly replenish refreshments for remote clients and efficiently distribute mail.
Execute remote transport of car parts between departments and dealerships.
Adhere to stringent hygiene standards for remote vehicle maintenance.
Education
Macomb Community College Clinton Township - Clinton Township, MI
August 2013 to May 2014
Medical Transcriptionist
International Correspondence School Scranton - Scranton, PA
1998
Medical Assistant
Technical Career Institute of Michigan Clinton Township - Charter Township of Clinton, MI
1991
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