Service Representative Customer

Objective:

To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.

Skills:

-Administrative experience -Customer service skills

-Security experience -Medical billing and coding

-Warehouse experience -Communication skills

-Time management skills -Problem-solving skills

-Attention to detail -Teamwork experience

Experience:

Teleperformance

Remote

Customer Service Representative

-Provided efficient support via phone, email, and chat, resolving issues.

-Assisted with product inquiries, technical support, and order updates, ensuring high satisfaction.

-Used CRM software to track interactions, document issues, and ensure follow-ups.

-Troubleshot technical issues and escalated complex problems as needed.

Gadsden Correctional Facility

Quincy, FL

Corrections Officer

-Supervised and managed inmates, ensuring safety and rule adherence.

-Handled inmate incidents, ensuring swift intervention.

-Monitored security systems and conducted searches to prevent contraband.

-Completed reports on inmate behavior, activities, and incidents, ensuring confidentiality.

-Collaborated with staff to maintain a safe and secure environment.

Amazon

Atlanta, GA

Sortation Warehouse Associate

-Received and sorted inventory.

-Accurately scanned, labeled, and prepared packages for transportation to delivery stations.

-Maintained organization of the warehouse, ensuring a clean and safe working environment.

-Met daily sorting goals and productivity targets while maintaining high-quality standards.

-Assisted with loading and unloading packages, ensuring safe handling to prevent damage.

Education and Training:

Ultimate Medical Academy, Online

-Associate Degree in Medical Billing and Coding

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