Customer Service Security Specialist

Ashaunti Graves

***** ***** ****** * Calumet Park, IL 60827

***********@*****.***

Phone: 773-***-****

Career Profile

Customer Service / Security Specialist

Personal Summary: Enthusiastic, personable; professional in appearance and manner. Extensive experience in customer service and security safety. Experienced in promoting a safe environment for staff, students and customers and able to respond effectively to crimes, fires and medical emergencies. Have knowledge of relevant safety equipment, policies, procedures, and strategies to deal with emergency situations. Effective communication and contact with the general public to complete assignments exceed goals and evaluate standards.

Summary of Qualifications

Areas of Expertise:

oConflict Resolution, Crowd Control, Health, Fire, and Safety, Loss Prevention

oMerchandising, Customer Service, Communications, Cash Management

oTeam Collaboration, Youth Services, Problem Solving,, Activity Coordinator

Security Competencies and Skills:

oAbility to handle conflict situations tactfully but firmly.

oExperience of night patrol duties and securing building perimeters.

oMonitoring and authorizing entrance and departure of employees & visitors.

oAbility to remain in a static position for long periods and work 12 hour shifts.

oExperience of managing large events and organizing traffic

oWatching out for, reporting and dealing with suspicious or unusual activity.

oLocking up premises and making sure doors, windows and gates are secured.

oResponsible for monitoring and operating CCTV cameras and Alarm Systems.

oDealing with emergencies as they arise.

Technical Skills:

oBasic knowledge of Microsoft Office Suites, Cash Handling,, Customer Service

oGeneral office equipment (copier, fax, printer etc.), Management,Trainee, Budgeted

oCPR & AED Certified, Time management, Excellent Communication Skills

Professional Experience

Community High School District 218 Oak Lawn, IL

Security Specialist 09/14 - PRESENT

Securatex Chicago, IL

Front Desk Security 03/14 – 09/14

Oak forest High School Oak Forest, IL

Security Specialist 03/09 -06/13

Academic Qualifications

Security Training Center – Chicago, IL

Basic Training Certificate – 20 hours

Un-Armed/ Armed Basic Training – 40 hours

Robert Morris University – Chicago, IL

Associates Degree: Graphic Arts

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