Information Technology Product Manager

Babaiah Baddipadige

Mobile: +1-470-***-****

E-mail: ***********.*******@*****.***

Professional Summary:

I have superior record of steady career progression of more than 12 years 2 Months in the field of Information Technology with a consistent commitment to deliver tenacious, customer-responsive services and projects in deadline and task-driven environments. Successfully drive the planning, deployment, and management of Citrix infrastructure.

My experience also includes Incident Management and Quality related tasks of a project for contacting the clients, giving them sufficient technical support and assisting the project and Product Manager to steer streamlined operations within a cost-effective and productive IT function.

Technical Skills:

Citrix Virtual Apps (VDA) and Desktops (VDI)

Citrix Cloud

Citrix NetScaler

Citrix Provisioning Services

Windows AD, PowerShell

Group Policy Objects

MS Office, Windows Operating systems

Citrix App Layering

Workspace Environment Management (WEM)

ServiceNow

Azure

Education:

Master of Computer Applications from Jawaharlal Nehru Technologies University - 2010

Certifications:

Citrix Certified Associate – Virtualization

AZ-104: Microsoft Azure Administrator Associate

Professional Experience:

Client Name: Candian Tire Corporation May 2024 to Jan 2025

Role: Citrix Senior Consultant

Project Description:

Canadian Tire Corporation (CTC) is a leading Canadian retail company headquartered in Toronto, Ontario. Established in 1922, CTC operates a diverse range of businesses spanning automotive, hardware, home, sports, and leisure products.

Responsibilities:

Deploy virtualized desktop to end user using Xen Desktop with PVS and MCS technologies

Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.

Managing and troubleshooting PVS

Deployed, set up, and managed Citrix Virtual Delivery Agent (VDA) on both Windows and Linux virtual machines to ensure smooth access to applications and desktops.

Identified and fixed connectivity and performance issues with Citrix VDA, ensuring an optimal user experience.

Architected, deployed, and managed Citrix VDI solutions (XenDesktop, Citrix Virtual Apps & Desktops) to deliver virtual desktop environments to end-users.

Set up and managed machine catalogs and delivery groups in Citrix Studio for VDI provisioning and desktop assignments.

Proficient in deploying, configuring, and managing Citrix WEM to enhance resource allocation and improve user experience.

Oversaw user environment settings and profile management with WEM, minimizing profile corruption issues.

Deployed Citrix App Layering to enhance application delivery and management, significantly reducing deployment time and ensuring consistency across virtual environments.

Resolved Citrix App Layering-related issues to ensure minimal disruption to end-user services and applications.

Deployed and managed Citrix WEM to enhance user experience by optimizing resource allocation, application performance, and session management.

Monitored and managed user sessions using Citrix WEM, proactively addressing performance issues to deliver an optimized experience.

Deploy, configure, and maintain Azure Virtual Machines (VMs), Azure AD, and networking components.

Automate tasks with PowerShell, Azure CLI, and ARM templates for infrastructure as code (IaC).

Build, Setup and configure VPX NetScaler's and XenApp 7.X Provisioned Citrix farms

Setup centralized Citrix Directors and Monitoring tools to manage and maintain XenApp and XenDesktop farms

Client Name: Dow Chemicals – Atlanta-GA Jan 2020 to Apr 2024

Role: Infrastructure Specialist- SME

Project Description:

The Dow Chemical Company (Dow) is a global chemical and materials company that supplies raw materials to many industries. Dow's products include plastics, silicones, coatings, and performance materials

Responsibilities:

Monitoring, managing and reporting daily, weekly and monthly server status.

Having good knowledge on Citrix NetScaler

Monitoring and resolving issues on NetScaler

Deployed StoreFront to enable remote and local clients to access their applications and desktops.

Monitoring the servers through Citrix Director and Systrack

Worked on various server alerts like disk space, memory utilization, services etc.

Deploy and manage virtual desktop environments for remote work solutions.

Optimize Azure resources by implementing cost-saving strategies, reserved instances, and usage monitoring.

Managing user session

Installation and configuration of applications and software on the newly installed Citrix servers which includes different application software

Plan and conduct technical tasks associated with the implementation of Citrix Solutions sets working with clients and internal resources at the client site or remotely

Provide high-level technical expertise and support to the customer technical resources and internal resources related to the implementation of the applications with Citrix

Responsible for planning, design, implementing, of windows/Citrix midrange platforms. Have worked with multiple virtualization technologies including VMware, Citrix and Microsoft

Responsible for understanding future product strategy/direction as it relates to Citrix and apply towards solutions development during pre-sales cycle and ongoing product lifecycle.

User Support on various issues through Remedy ServiceDesk Tickets.

Solving Citrix Launching applications issues and also for login issues to the server for the users

Administration and monitoring the health of all Citrix farms

Working on ServiceNow tool for incidents and change requests, troubleshooting of different issues for Citrix servers and solving them

Installation of Microsoft security updates for the Citrix servers

Client Name: CITI BANK – Irving-TX Nov 2015 to Jan 2020

Role: Senior Administrator

Project Description:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Responsibilities:

Worked on Migration project from Citrix to VMWare Horizon view

Administration of VMware Horizon View

Creating and managing the golden image and deploy in to the production environment.

Creating Templates/Snapshots/Clones and deploying new VMs.

Regular patching to VDI desktops through golden image such as Updating, Recomposing with Floating and dedicated pool VDI machines.

Creating application pools in RDSH and farms

Achieved 99.8% uptime for 200+ Windows Servers and 100% uptime for 900 Citrix Servers.

Responsible for the integration of numerous applications in the CITI BANK environment. Created and installed applications MSI packages using Installation Manager.

Decommissioned and reallocated servers based on resource needs assisting with capacity planning

Publish applications in presentation server and test the application for connectivity

Implementation of Storefront for remote and local clients to obtain their applications / desktops.

Having Good experience on PVS.

Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.

Managing and troubleshooting PVS

Installing, publishing, configuring business applications as per customer requirement

Implementing Change’s as per change request’s rise in Service-Now.

Configure and troubleshoot Published Hosted (Online) related issues

Monitoring, managing and reporting daily, weekly and monthly server status.

Domain controller management, Microsoft group policy design and management.

Worked on AppSense level policies which will create shortcuts for users as per business requirement

Managing escalations of Vendors for any major issue (Severity 1 & 2) or any downtime.

Good knowledge on ITIL processes.

Provide training to new hires on how to use the XenApp environment Rotation On calls Support 24X7.

Client Name: Eli Lilly Nov 2012 to Nov 2015

Role: System Engineer

Project Description:

Eli Lilly and Company is a leading global pharmaceutical company headquartered in Indianapolis, Indiana, USA. Founded in 1876, the company is dedicated to advancing medicine in key areas such as diabetes, oncology, immunology, neuroscience, and cardiometabolic diseases.

Responsibilities:

Good knowledge on ITIL processes.

Citrix Server administration and maintenance.

Worked on SAPGUI upgrades and Cutovers

Participating Prod\Non-Prod Maintenance activates and need to restart all servers after MS Vulnerability patching

Worked on Migration Project Win 2003 to 2008 and Citrix XenApp 4.5 to XenApp 6.5

User Support on various issues through Remedy.

Performed changes on the server as per Change Management process

Create Change Requests as per business requirement

Monitoring & Maintenance of Citrix presentation server infrastructure

Business Application installation, configuration and publishing on a Citrix server.

Citrix Server administration and maintenance.

Support numerous applications

User Support on various issues through Remedy.

Business Application installation, configuration and publishing on a Citrix server.

Deploy patches on Citrix Servers

User Support on various issues through Remedy and Service Now

Contact this candidate