VoIP/MultiCloud

T. Ray

512-***-**** ️ *******@*****.*** LinkedIn

VoIP Engineer MultiCloud Specialist

Summary

Dedicated and detail-oriented IT professional with 20 years of experience in VoIP, networking, and multi-cloud environments. Proven expertise in deploying and maintaining VoIP systems, resolving complex networking issues, and leading projects across diverse industries. Known for a strong background in Help Desk, ServiceNow, and cloud technologies, with a track record of optimizing performance and improving customer satisfaction.

Technical Skills

Operating Systems:

Windows 365, XP, 7, Vista, 98, 2000

Business Applications:

MS Office (2003, 2007, 2010), ServiceNow, MS SharePoint, Citrix XenApp, HP OpenView Service Center, IBM DB2 Document Manager, Lotus Notes, TrackIt, SafeEnd Protector, Netopt Remote Control

Cloud & Infrastructure Applications:

AWS (IAM, EC2, EBS, S3, RDS, CloudFront, AutoScaling)

Active Directory, VMware vSphere 8, Lansweeper, SolarWinds Orion, Cisco VPN, RSA, SMS, MS Exchange

Telecommunications & VoIP Solutions:

Cisco Call Manager, Cisco Unity Connections, Cisco 79xx, Mitel (MiCollab, MiVoice, MBG, NuPoint, MiCC, Ignite), Avaya support

Experience with CUCM, PBX systems, VoIP configuration, VG setup, fax server support, and ACD/HD deployment

Professional Experience

Telecommunications Engineer

Yardi Systems, Inc. Remote, USA

Dec 2015 – May 2024

Configured, deployed, and supported Mitel telephony solutions, ensuring seamless voice and data network integration.

Diagnosed and resolved complex telecom issues; conducted tests on circuits, alarms, and backup systems.

Collaborated with internal IT teams and vendors to troubleshoot network and call center-related issues.

Led ACD/HD setup for improved customer call handling, contributing to optimal telephony performance and uptime.

VoIP Technician

FastSwitch Dublin, Ohio

Oct 2014 – Jun 2015

Managed Cisco telephony, including account creation, Unity Voice Mail configurations, and user training.

Supported Cisco Call Manager (various versions) and maintained functionality for Cisco 79xx and video conferencing equipment.

Coordinated project planning and deployment, performed VG setup, and managed bulk data imports/exports.

VoIP Technician

BlackBox Centerville, Ohio

Feb 2014 – Oct 2014

Supported Cisco Call Manager and Unity Connections; managed desk and wireless phone setups, VM accounts, and port adjustments.

Led Unity Version 9.x migration and ensured all project deadlines and quality standards were met.

Coordinated bulk data imports/exports, Hunt/Pilot groups, and PBX wiring tasks.

ServiceDesk Analyst

NetJets, Inc. Columbus, Ohio

Jan 2004 – Feb 2014

Provided technical support to on-site and remote employees, handling ticketing and Active Directory account setups.

Developed training materials and offered specialized support for proprietary software.

Configured Cisco VPN, RSA Keyfobs, and assisted with remote desktop access through VMWare and SMS tools.

Sr. Tech Lead

Ajilon Dublin, Ohio

Oct 2003 – Dec 2003

Led the PC imaging and deployment project at Anthem Inc., overseeing a successful rollout of over 600 PCs.

Conducted UAT, managed post-deployment support, and provided daily/weekly updates to the Project Manager.

Consultant/Help Desk

TekSystems Dublin, Ohio

Feb 2003 – Aug 2003

Provided technical support for enterprise clients, handled asset inventory, and coordinated hardware service calls.

Education & Certifications

AWS Cloud Practitioner — October 2024

Network+ & A+ Certifications — Techskills, Columbus, OH, March & April 2003

Network Administrator Certification — Columbus State Community College, September 2011

CCNA Discovery Coursework — Columbus State Community College, June 2011

Additional Training:

VMware VCA-DCV (How To Network.com)

VMware VCTA-DCV (Udemy)

Mitel Training (MBG, MiVoice, MiCC 9.x, MiCollab)

The Cloud Bootcamp (AWS MultiCloud)

AWS Certified Cloud Practitioner Training (DigitalCloud)

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