Servicenow Developer Service Desk

ServiceNow Developer

Name: Vilas Shivkumar Bariyekar

Mobile: +91-841*******

E-mail: **************@*****.***

Vilas Bariyekar was a ServiceNow Developer in Team lease Digital solutions with Accenture technology (client). He has 4.2 years of overall Experience. 3 Years of ServiceNow experience and expertise in ITSM and HRSD and CSM (Cherwell), also experienced in project management, Service Delivery and 1+ Years of Non-IT experience as a CSA (Service Desk).

● Using SCRUM / Agile stories methodologies complete development based on sprint / product backlogs, formulate functional testing approach, test cases and document them, Support User Acceptance Tests and deploy code into Production in defined releases.

● Implementation of HRSD application by configuring different COE Data models, Topic Categories, Topic Details, HR Services.

● Experience in ServiceNow applications such as Incident management, Problem management, change management, Service Catalog, Knowledge Management.

● Implementation of HRSD application by configuring different COE Data models, Topic Categories, Topic Details, HR Services.

● Developed and support ITSM, Service Portal, SDLC Agile 2.0, HRSD.

● Good knowledge on Business rules, Client scripts, Script includes, Import Sets, Transform maps, UI Actions, Processors, Inbound email actions, Update Sets, UI Policies, UI scripts, UI page.

● Excellent knowledge on designing custom solutions using Business rules, Script Includes, Glide ajax.

● Hand on experience in implementing the Scoped Applications from the. Scratch

● LDAP Server Configuration through MID Server for managing the Users and Groups.

● Implement Service-Now customization through Client Scripts, UI policies, UI Actions, Script Includes, Business rules, data imports, exports, and Reports.

● Worked with transform maps and data sources for data loads and management.

● Experience with implementing configurable SLA management.

● Working on ITIL framework especially on Service management & Incident/change /request managements.

● End to End configurations of HR COE Data Models, HR Criteria, Topic Categories and Topic Details, HR Templates.

● Responsible in building Catalog items and Record producers.

● Worked with Import and Update sets.

Profile Summary

Responsibilities

Team Lease Digital Solutions Bangalore. Client- Accenture Technology (May 2023 – May 2024)

DxSherpa Technology PVT LTD. Pune. (Oct 2021 – July 2022)

Connect Business Solutions Ltd Hyderabad (Sep 2019 – Oct-2021) Certification

● Micro Certification – Welcome to ServiceNow Fundamental. Tools: ServiceNow, Cherwell, CRM, Genesys.

Programming Languages: HTML, CSS, JavaScript, C, C++, Python Project : ServiceNow HRSD Implementation AmerisourceBergen (Client- Accenture) Role : ServiceNow Developer (HRSD)

Roles & Responsibilities:

● Worked as a ServiceNow developer for customizing OOB feature of service Delegation as per client needs. Worked in Administration and Development part in ServiceNow platform.

● Participated in all requirements gathering and solutions discussions meetings.

● Implementation of LDAP integrations for the pulling Users data into ServiceNow.

● Created Custom workflow, UI policies, UI actions, and Table

● Implemented new widgets in the service portal for catalog items.

● Worked on page level configurations for increasing icons size in service portal.

● Involved in Design and Development.

● Modified Catalog Items, Workflows, Business rules, Script Includes, Client Scripts, UI policies, ACLs as per business requirements

● Handling Incidents, Service Requests, change requests, Problem Management,SLA, moving code from lower environment to higher using update set.

Experience & Certification Details

Skills

Projects

Project : TC_Energy Canada/USA Pipelines Ltd (Client -Accenture) Role : ServiceNow ITSM Specialist

Roles & Responsibilities:

● Understanding of HRSD plugins HR Core, HR Integration, HR Lifecycle events

● Defined users, groups and roles providing accessing permission.

● Design, build and configure applications to meet business needs.

● Worked on SailPoint Tool to managing access related issue, also handling LDAP import/Server issue.

● Written UI Policy, UI Actions, Client Script and hide some fields based on some condition

● Secure applications using ACL’s, worked on client scripting UI Policy, UI Actions Script Includes.

● Create SLA’s, Schedules, Scheduling jobs through reports

● Responsible for explaining the latest features to the client and making use of the latest features/applications/components for the best UI experience

● Responsible for testing all the applications to ensure all the custom configuration is working as exp Project : Cherwell Service Management in DxSherpa Technology Pvt Ltd Pune. Role : Trainee Engineer

Roles & Responsibilities:

● Cherwell Service Management and ITSM Module with ITIL framework. Configured HR Services, Configured HR Templates

● Configured HR Agent Workspace, Configuring of New Email Notifications and Inbound Actions, Creation of Ordered Guides, Record Producer & Catalog Items.

● Designed HR Catalog items and added them to the HR Service Portal.

● Created Groups for a set of users and used them for approval, assignment, receiving notifications.

● Creating blueprint, Catalog Items, One step actions and approval notifications, Email notifications etc. Project : ITSM Support

Role : Service Desk Support

Roles & Responsibilities:

● User query/issue handling: Ensuring user queries or issues are captured, validated, and triaged for further processing.

● Receives and handles requests for service, following agreed procedures.

● Resolving issues and troubleshooting technical problems

● Communicating with users: Ensuring that various types of information are communicated to users through the appropriate channels. Optimization: Ensuring improvement of the two previous processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing, and other organizational changes.

● Working as a Service Desk Customer Service Executive and providing the Tech Support and handling Service Request and real time Incident via chat, email, via calling to customer CLASS /

COURSE

NAME OF THE INSTITUTION /

UNIVERSITY

YEAR OF

PASSING

% OF MARKS / CLASS

Computer Science and

Engineering

RTM Nagpur University 2019 60.56

Computer Engineering MSBTE 2015 67.50

ITI- Computer

Programmer

NCVT MUMBAI 2012 73.00

● Date of Birth : 2 6 / 0 3 / 1 9 9 3

● Nationality : I n d i a n

● Marital Status : M a r r i e d

● Residential Address : S R N a g a r . H y d e r a b a d, ( T e l a n g a n a )

● Lingual Fluency : M a r a t h i, H i n d i, E n g l i sh . DECLARATION

I do hereby confirm that the information mentioned above is true to the best of my knowledge and belief. Place: Hyderabad. Yours sincerely

Vilas Shivkumar Bariy

Education

Personal Details & Declaration

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