Customer Service High School

Kerwin Johnson

Antioch, CA ***** 925-***-**** ***************@*****.***

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Collaboration and Teamwork

Behavioral Management Planning

Implementing Client Care Plans

Customer Service

Verbal and Written Communication

Relationship Building

Active Listening

Attention to Detail

Experience

SHELTER MONITOR 02/2020 - Current

Abode Services - Fremont, CA

Performed light housekeeping and organization to maintain safe and clean environment.

Maintained professionalism and efficiency in emergency situations.

Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.

Observed safety protocols to minimize accidents and spread of disease.

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Collaborated with social workers to support patients.

DOG WALKER 05/2018 - Current

Self employed - San Leandro, CA

Developed long-term relationships with clients and bonded with animals through regular contact.

Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.

Scheduled dog walking services and collected payments from pet owners.

Reported dog behavior issues and medical concerns to owner for prompt resolution.

Cared for pets during owners' absences.

Took pets on regular bathroom breaks.

Monitored animals during group play sessions for signs of aggressive or fearful behavior.

Education and Training

Pittsburg High School - Pittsburg, CA High School Diploma

06/2020

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