Human Services Professional
Resume:
Shirley A. Ramos
Brooklyn, New York. 11209
(1-917-***-****-7890
***************@*****.***
PROFESSIONAL SUMMARY
Dedicated bilingual human services professional with demonstrated strengths in Human Services. Organized with good time management and case documentation skills .Compassionate, yet firm but fair. SKILLS
● Bilingual- Fluent in English and Spanish.
● Certified Domestic Violence Advocate. YWCA 2004
● Certified Gain Q Interviewer- Assessment Tool. 2006
● OSHA- 30 HRS Construction Safety and Health. 2020
● Mandated Reporter Training- New York State Office of Children and Families 2024.
● Improving Cultural Competency for Behavioral Health Professionals Certificate. 2024
● Proficient with Microsoft Computer Applications. EXPERIENCE
Devin Monti Brooklyn, NY - Private Child Care Provider December 2014 - January -2020
● Supervised and guided child with educational, social, and behavioral needs.
● Met child's nutritional needs by preparing and distributing meals and healthy snacks.
● Maintained and handled all personal hygiene, including diapering, toileting, and bathing children as young as months old.
● Engaged child in age appropriate activities, events and play.
● Supported childs with emotional, physical, and social developmental activities.
Department of Children and Families, Springfield, MA - Social Worker
September 2007 - December 2009
● Provided professional child welfare social work within the Department of Children and Families.
● Assessed, developed, evaluated, and monitored consumer service plans and programs; assessed for Risk.
● Tracked, monitored, and conducted home visits to families on caseload and foster placements.
● Responded to emergencies and initiated court action; providing counseling and services for the protection of children.
● Conducted and completed all documentation and follow up on caseload as required by the Department.
John F. Kennedy Children's Action Corp, Springfield,MA - Clinician
April 2005 - June 2007
● Conducted the intake process for juveniles when they entered the facility;administered psychological evaluations, assessments, and psychological testing as required.
● Facilitated psycho-educational groups to residents of Substance Abuse, Anger Management, and Social Skills.
● Advocated for juveniles detained and in treatment, to ensure proper placement back in the community.
● Responsible for supervising and approving all visits for juveniles in the facility.
● Assisted residents with legal phone contacts, and mental health referrals in the community.
● Participated in all facility meetings and training; weekly case reviews with the clinical and medical departments.
EDUCATION
American International College, Springfield, MA. - Master of Science Forensic Psychology
2003 - December 2004
Bachelor Of Science in Psychology-Cum Laude -2001- 2003 Holyoke Community College, Holyoke, MA. - Arts and Science in Human Services -2001
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