Customer Service Field

DJIDJOE F. KOUDORO

** *********** ******

New Britain CT, 06051

Telephone: 860-***-**** *********@*****.***

OBJECTIVE:

With extensive parts knowledge and experience I have gotten at Otis Service Center (OSC) over the years, I am seeking a challenging position within a world class office where I can utilize my technical knowledge and interpersonal skills to deliver and add value to the current team

PROFESSIONAL EXPERIENCE:

Otis Elevator

Customer Services Parts Coordinator Jan 2017- Present

• Assisted customers with technical queries and ensured 100% on-time delivery of parts.

• Participated in continuous improvement six sigma events to streamline business processes.

• Used spare part leaflets and competitor catalogs to identify spare parts for field service technicians.

• Successfully worked in teams and as an individual to meet departmental goals such as 60 customer service calls per day.

Dunkin’ Donuts, Hartford, CT

Assistant Manager Aug 2008 – Present

• Supervised teams to ensure exceptional customer service. Obtained positive customer feedback.

• Anticipated and understood customer needs and exceeded their expectations.

• Successfully answered questions to ensure compliance with Health & Safety regulations during state inspections. EDUCATION:

Central Connecticut State University, New Britain, CT

• Bachelor of Science, Mechanical Engineering Technology - 2019 Capital Community College, Harford, CT

• Associate of Science, Liberal Art - 2012

PROFESSIONAL ASSOCIATIONS:

National Society of Black Engineers (NSBE), CCSU Chapter President Jan 2016 – Dec 2017

• Delivered presentations on new and ongoing drone and computer technology conferences Vice President Jan 2015 - Jan 2016

• Partnered with president to ensure smooth running of Chapter Treasurer Jan 2014 – Jan 2015

• Successfully started the NSBE Chapter at Central Connecticut State University VOLUNTEER EXPERIENCE:

GED Math Tutor Sept 2015 – Dec 2017

• Prepared group students to take the GED Assessment test to graduate

• Helped Adult Ed students to understand the concept of Mathematics, Algebra 1& 2 Habitat for Humanity, New Haven, CT Oct 2008 – Dec 2008

• Successfully worked as part of a team of volunteers to build homes for the underprivileged. TECHNICAL SKILLS:

• Proficient in Microsoft Word, Excel, PowerPoint, AutoCAD, NX, & Ansys OTHER SKILLS:

• Multilingual: Fluent in English, French, and Ewe

• Highly organized, self-motivated with excellent analytical, writing, communication, and interpersonal skills

• Extensive knowledge of enterprise wide parts ordering systems

Contact this candidate