Operations Supervisor Patient Care

NICOLE CHIPMAN

Grand Prairie, TX // Willing to relocate to Colorado

*****.*******@*****.*** / 630-***-****

WWW: http://linkedin.com/in/nicolechipman

SUMMARY

As an Operations Supervisor at MedSpeed, I oversee the day-to-day operations of a logistics team, ensuring timely and quality delivery of services. I have a proven track record of driving cycle time and quality results to meet and exceed client SLAs. I also train and develop employees, fostering a culture of excellence and teamwork.

In addition to my logistics experience, I am a certified Emergency Medical Technician (EMT) with over six years of experience in providing medical care in emergencies. I have worked as an EMT for various organizations, including Event Medical Solutions, where I provided medical support during events. I am passionate about delivering high-quality service and ensuring the safety and well-being of clients and staff.

KEY SKILLS

Patient care

Medical equipment operation

Emergency response and BLS

Healthcare documentation

Infection control

Team leadership and supervision

Conflict resolution

Process optimization

Scheduling and resource allocation

Inventory management

Data analysis

Customer service

Communication (verbal and written)

Performance management

Cross-functional collaboration

EXPERIENCE

Operations Supervisor / MedSpeed, LLC - DFW 11/2022 - Current

Led and optimized daily operations, ensuring efficiency, compliance, and high-performance team execution.

Managed and mentored cross-functional teams, fostering a culture of accountability and continuous improvement.

Implemented process enhancements, reducing inefficiencies and improving service delivery by 25%.

Monitored KPIs and operational metrics, driving data-backed decisions to enhance productivity and customer satisfaction.

Coordinated cross-departmental initiatives, streamlining workflows and aligning operations with business objectives.

Interim Manager (Apr 2023-June 2023)

oOverseeing financials, performance, and overall day-to-day operations reporting to the Regional Director.

Service Coordinator / MedSpeed, LLC - Elmhurst, IL 09/2017 - 11/2022

Coordinated service operations, ensuring timely scheduling, resource allocation, and issue resolution.

Acted as the primary liaison between clients, teams, and stakeholders to facilitate seamless communication and service delivery.

Managed documentation, reporting, and compliance to maintain operational efficiency and regulatory adherence.

Monitored service requests and escalations, proactively addressing challenges to improve customer satisfaction.

Supported process improvements by analyzing trends and implementing solutions to enhance service quality and efficiency.

Immediate Care Technician / Northwestern Medicine - Bloomingdale, IL 09/2019 - 09/2022

Provided direct patient care, assisting with medical procedures, vital sign monitoring, and emergency response.

Collaborated with healthcare teams to ensure timely and effective treatment for patients in urgent care settings.

Maintained accurate patient records and ensured compliance with healthcare protocols and safety standards.

Assisted in medical equipment setup, sterilization, and inventory management to support seamless operations.

Emergency Medical Technician / Kurtz EMS - New Lenox, IL 05/2018 - 08/2018

Provided emergency medical care, including CPR, wound treatment, and patient stabilization.

Assessed patient conditions and relayed critical information to healthcare providers.

Operated and maintained medical equipment for efficient emergency response.

Ensured safe patient transport while following protocols and regulations.

Emergency Medical Technician / Superior Air-Ground Ambulance Service, Inc. - Elmhurst, IL 06/2017 - 01/2018

Responded to emergency calls, providing on-scene medical care and transport.

Performed patient assessments and administered basic life support interventions.

Communicated effectively with dispatch, hospitals, and emergency teams.

Maintained emergency equipment and ensured vehicle readiness.

Medical Driver / Superior Air-Ground Ambulance Service, Inc. - Elmhurst, IL 06/2015 - 06/2017

Transported patients and medical supplies safely and efficiently.

Ensured vehicle cleanliness, maintenance, and compliance with safety regulations.

Assisted patients with mobility and secure transport to appointments.

Coordinated schedules and routes for timely medical transport services.

EDUCATION

High School 05/2008

HL Richards High School - Oak Lawn, IL

General Studies

Joliet Junior College - Joliet, IL

General Studies: EMT Focus

Moraine Valley C.C. - Palos Heights, IL

CERTIFICATIONS & LICENSES

BLS Certification

EMT-B

Class C Driver’s License

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