Dynamic and results - driven Multi-unit operations leader
Resume:
Adam C. Moss
918-***-**** ****.******@*****.*** Charlotte, NC 28208
http://linkedin.com/in/adam-c-moss-74a298a4
SUMMARY
Dynamic and results-driven operations leader with 10+ years of multi-unit management experience in the hospitality, food
& beverage, bowling, and entertainment industries. Proven expertise in strategic planning, financial management, and team development to optimize workflows, enhance customer experiences, and drive revenue growth. Adept at cross-functional collaboration, KPI analysis, and operational excellence, with a track record of success in building high-performing teams and achieving organizational goals. Recognized for leadership, innovation, and commitment to customer advocacy.
SKILLS
●Multi-unit Operations Manager
●Strategic Planning & Execution
●Financial indicator Management
●Leadership Development & Succession Planning
●Client Relationship Management
●Operational Workflow Enhancement
●Team-Based Collaboration Across Departments
●KPI Analysis and Reporting
EXPERIENCE
Area Operations Manager - Southeast
Artisanal Brewing Ventures- Taprooms, February 2022- January 2025 Multi-Location
●Fostered cross-department collaboration to implement policies and standard operating procedures effectively, strengthening interdepartmental relationships and improving organizational alignment.
●Achieved record setting same-store EBITDA through strategic leadership across diverse service models, including full-service dining, QSR / Fast Casual, and limited-service taprooms.
●Increased customer satisfaction ratings from 4.4 to 4.9 over three years by empowering associates to become loyal brand and customer advocates, enhancing overall guest experience.
●Built enduring partnerships with location managers by practicing servant leadership, fostering trust, loyalty, and a culture of accountability.
●Drove positive same-store sales growth by analyzing location performance metrics and controllables, coaching GMs on P&L analytics, and developing actionable, results-oriented business strategies.
●Developed high-performing, location-specific teams by aligning individual skills and experience with business needs, emphasizing initiative, responsibility, integrity, and leadership excellence. Operations Manager
Topgolf, March 2021-February 2022
Charlotte, NC
●Supported the Director of Operations in mentoring and training the leadership team, driving operational excellence and contributing to $23M in annual sales.
●Led through department heads to build high-performing teams by optimizing hiring practices, fostering associate development, driving team engagement, and promoting internally to fill key roles efficiently.
●Held accountability for all venue business functions, ensuring operational success by executing processes, maintaining standards, and maximizing financial performance through rigorous internal audits.
●Redefined operating standards and guest interactions post-COVID to enhance venue safety and guest satisfaction, achieving the highest satisfaction ratings since the venue's opening. Senior General Manager
Bass Pro Shops – Uncle Bucks Fishbowl, September 2015-March 2021 Multi-Location
●Built a strong foundation for success by effectively managing multi-unit operations, including bowling centers, entertainment venues, dining establishments, full-service hotel dining, and catering services.
●Drove efficiency and profitability improvements by strategically managing KPIs within a $32M annual budget, optimizing resource allocation and operational performance.
●Increased productivity and established essential organizational structure by recruiting, training, and developing over 20 internal and external candidates, creating high-performing teams and future leaders.
●Exhibited exceptional project management skills by successfully leading multiple new store openings, ensuring seamless launches and operational readiness.
●Led project management efforts to retrofit arcades into existing Bass Pro Shops units, overseeing governmental permits, licenses, procurement, construction, and the integration of QSR kiosk ordering, transitioning from full-service dining; Coordinated logistics for New Store Openings (NSO). Member Partner/ Executive Chef
Tavern on 37 Craft Beer Bar, March 2012-August 2015 Danbury, CT
●Maintained focus on long-term success and profitability while effectively managing daily operations to ensure consistent performance and growth.
●Designed and curated exceptional offerings by selecting a craft beer lineup and developing seasonal menus, enhancing guest experience and driving repeat business. General Manager
Ash Creek Saloon, June 2009-February 2012
Multi-location
●Exhibited strong leadership and communication skills by overseeing daily operations and managing fiscal responsibilities across two locations, ensuring seamless execution and financial success. Restaurant Manager
Cafe SFA, Saks Fifth Ave., June 2007-June 2009
New York, NY
●Upheld premium hospitality standards in a high-volume, iconic, and prestigious venue, delivering exceptional guest experiences.
●Oversaw contract food service management, ensuring operational excellence and adherence to quality standards EDUCATION AND TRAINING
Bachelor of Science Business - Oklahoma State University, Stillwater, OK
● Focus in Hospitality
Chef Certification - French Culinary Institute, New York, NY
● Classical Culinary Arts
Study Abroad - Hotel Institute Montreux, Montreux, Switzerland
● European Cuisines /International Tourism Management TECHNICAL SKILLS
● Hot Schedules, Schedlefly, CrunchTime, Compeat, Paytronix
● Sales Force, Triple Seat, UKG, ADP, Workday
● Multiple POS Systems
● Microsoft Office Suite, Linux
ACCOMPLISHMENTS
● Training and Development Manager of the year (2016)
● Financial Growth, Sales and Profit Award (2018)
CERTIFICATIONS
● ServSafe Proctor
● Level 1 Cicerone Beer Server Certification
● Certified Cider Professional Certification
● CPR Certified (Adult, Pediatric, and AED)
ADDITIONAL QUALIFICATIONS
● U.S Army Civil Affairs Specialist (MOS 38A)
● Eagle Scout Award
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