Sarah McCourry
*********@*****.*** / 423-***-**** / 1319 Bell Ridge Road, Johnson City, Tennessee
Summary
Quality oriented professional with 8+ years of experience of conflict resolution, customer communications and a passion for growth.
I think on my toes and have a deep desire to help others. I am aiming incredibly high, in hopes of changing the path for my future.
Education:
Medical Billing and Coding
American National College • Bristol, Tn
10/2009
3.71 GPA
Smoky Mountain Bible College • Johnson City, TN
1/2024 - Present
Work Experience:
Bookkeeper
Joshua Culbert, CPA • Elizabethton, TN
12/2023 - Present
Manage and reconcile clients books on a monthly basis. Interact with clients with any questions or concerns that may arise.
Do an average of 12 payrolls per week, as well as quarterly payroll tax returns and annual 940’s, W2’s and 1099’s.
Residential Counselor
Mountain Youth Academy • Mountain City, TN
07/2023 - 10/31/2023
The facility is for children, ages 5-17, that had been through traumatic events and are either waiting on a foster home to open up or approval to go back home or with a relative. Helped children with daily routines. Observed and documented every 15 minutes. Engaged children in activities and group/1:1 therapy.
Market Associate
Grassy Key Marina Market • Marathon, FL
03/2023 - 05/2023
Worked while on vacation as a marina market associate. Stocked and organized shelves.
Did routine inventory.
Helped customers with boat and jet ski rental information. Used cash register and POS system.
Ordered needed items for the market.
Associate Producer
Aflac • Johnson City, TN
09/2022 - 03/2023
Researched local businesses.
Ran them through database to make sure that they don't already have Aflac. Connected with clients, built rapport and followed up. Set appointments, scheduled meetings, mapped route for prospecting. Enrolled new clients.
Assistant Manager
Conima Estates • Remote
10/2020 - 10/2022
Responded to new client inquiries via telephone and email. Organized company meetings/conferences.
Built and maintained excellent rapport with clients. Provided customer service and was responsible for training new team members every 4-6 months.
Customer Service Representative
Conduit Global • Remote
06/2020 - 12/2020
Worked remotely, scheduling transportation for eligible healthcare members to get to and from non-emergency medical appointments.
Greeted customers and managed accounts.
Handled reservations.
Resolved customer issues.
Booked appointments for clients.
Responded to inquiries and issues.
Remote Administrative Assistant
Symmetry Financial Group • Remote
03/2019 - 04/2020
Worked remotely as a part time Administrative Assistant for a private insurance company under Symmetry Financial Group. Contacted families that requested life insurance information. Organized and sorted through various documents and online files. Developed and updated spreadsheets and databases to track, analyze and report on performance/ sales data. Provided administrative support.
Scheduled appointments and important events.
Directed incoming/outgoing calls.
Customer Service Representative
Advanced Call Center Technologies, LLC • Johnson City, TN 03/2019 - 05/2019
Handled high call volume in the Retention Department. Resolved customer issues.
Input information into database.
Inspection Technician
Koyo Bearings North America • Telford, TN
12/2011 - 02/2014
Inspected ball bearing parts for flaws or defects. Prepared bearings for next stage of packing.
Used computer/scanning/printing devices for labeling/packing process.
Skills
Microsoft excel, Communication skills, Leadership, Customer service, Communication skills, Time management, Computer literacy, Documentation review, Microsoft word.
Certificates
Google Foundations: Data, Data Everywhere Certificate