Sales Associate

***** ****** ******, ********, ****** STATES, ****5 •

**************@*****.*** • 310-***-****

LAUREN MARCUS

EDUCATION

BACHELOR OF COMMUNICATIONS Aug 2025 - Jun 2027

Long Beach State University Long Beach

ASSOCIATE OF ARTS IN COMMUNICATION Sep 2023 - Present El Camino College

HIGH SCHOOL DIPLOMA May 2021

South Torrance High School

RELEVANT COURSEWORK

Interpersonal Communications, Argument and Debate, Intercultural Communications, Small Group Communications, Public Speaking, Mass Communications, Critical Thinking and Literature, Graphic Design EMPLOYMENT HISTORY

SALES ASSOCIATE Jan 2025 - Present

Perspire Sauna Studio

• Sell memberships with confidence in a commission-based atmosphere.

• Reaching out to leads using our CRM with high-energy.

• Promote the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership.

• Set reservations and book follow-up appointments.

• Accommodate members, making them feel relaxed and welcome

• Administer studio tours for new guests.

• Answer all questions about services and the facility.

• Maintain clean facility, turnover/cleaning of individual sauna rooms.

• Maintain and organize the facility’s towel supply area.

• Manage MindBody system for appointments, performance tracking, client information, etc. STUDIO ASSISTANT Oct 2024 - Dec 2024

Perspire Sauna Studio

• Promptly turn over the sauna room when guests exit, ensuring cleanliness and preparation for the next appointment.

• Process towel shipments and maintain the cold towel process.

• Create towel bundles and place them for guest accessibility.

• Support Sales Associates through miscellaneous tasks including sales and back-of-house duties.

• Respond to guest inquiries and administer studio tours to new guests. SALES ASSOCIATE Aug 2023 - Jan 2024

The Center Studio & Boutique

• Delivered personalized customer service, assisting guests with product selection, managing memberships, and ensuring a positive in-store experience.

• Managed inventory and product listings on Shopify for both physical and online store, streamlining operations for ease of customer access.

• Redesigned store layouts to enhance product visibility and improve customer flow, demonstrating strong attention to detail and adaptability.

RETAIL SALES ASSOCIATE Jun 2023 - Aug 2023

Roundtrip Collective

• Provided high-level customer service by greeting and assisting customers with product inquiries and selections.

• Managed front-of-house operations, including cash handling, returns, exchanges, and online orders, ensuring accuracy and efficiency.

• Supported back-of-house functions by processing new inventory, steaming, tagging, and maintaining a clean, organized sales floor.

RETAIL SALES ASSOCIATE Mar 2019 - Sep 2019

Kalihi

• Greeted customers with a welcoming attitude, providing product recommendations and maintaining a positive shopping environment.

• Handled cash register operations, including point-of-sale transactions, refunds, and exchanges, with accuracy and efficiency.

• Assisted in visual merchandising by unpacking, labeling, and organizing new product arrivals, ensuring an appealing sales floor for customers.

STUDENT STAFF Jun 2016 - Aug 2017

Encore Entertainers Theatre

• Collaborated with staff to ensure smooth execution of summer camps, youth productions, and events, contributing to a positive guest experience.

• Served in front-of-house roles such as ticket sales, concessions, and guest service, while also assisting with technical production setup and teardown.

• Acted as a camp counselor, engaging with participants and ensuring a fun, safe environment during youth summer camps. HOBBIES

Arts, reading, nature, health/wellnesss

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