Customer Service Representative

Nina Leslie

Charlotte, NC

*********@*****.***

+1-980-***-****

Work Experience

Customer Service Representative

TTEC - Charlotte, NC

March 2023 to Present

Help customers with questions and concerns Using a multi-line system.Maintain a positive attitude at all times.Navigate multiple window systems to help .Gather information to determine fraud.Make outgoing calls to potential fraud victims.

Inventory/Receiving Clerk

CEM Corporation - Stallings, NC

August 2021 to March 2023

Receive incoming packages adding to inventory using Elliot.Forcasting,organizing and monitoring high inventory volume.Run SQL based query for shortages analysis report in access database daily.Follow up with vendors.

Registrar/Customer Service

Waresboro Internal Medicine. - Wadesboro, NC

November 2018 to July 2021

Perform needs analysis to give customers best recommendations. Verified insurance coverage.

Scanned,receive and send faxes.

Display consistent positive attitude with customers . Answer and make calls on mult-line systems.

Maintain files and records.

Clerk

Carolina Fluid Components - Charlotte, NC

November 2017 to November 2018

Prepare outgoing shipments by pulling making a b.o.l and shrink wrap,Call couriers compare prices online schedule pickups,make sure each shipment gets a pack list,make deliveries to nearby companies,close out all shipments for the day,load/unload trailers.pull orders using high reach or carousel,receive/pack incoming or outgoing ups and fed ex packages check for accuracy against pack list add incoming parts into inventory,daily cycle counts.

Education

High school diploma

South Mecklenburg High - Charlotte, NC

1995 to 1999

Skills

• Warehouse experience

• Basic math

• Delivery driver experience

• Logistics

• Order Picking

• Shipping & Receiving

• RF Scanner

• Materials Handling

• Microsoft Word (3 years)

• Forklift

• Freight Experience

• Warehouse Management

• Office Administration

• Customer service

• Fraud prevention and detection

Assessments

Work motivation — Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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