Customer Service A Team

Seung Jae YIM

San Francisco, CA *****

********@*****.***

+1-415-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Server/Bartender

Ippudo-San Francisco, CA

2022 to Present

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Assisted servers in delivering food and beverages to tables, ensuring prompt and efficient service Floor Manager

Nara Restaurant Sake Bar-San Francisco, CA

January 2019 to Present

• Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow

• Supervised a team of XX sales associates, providing guidance and support to maximize productivity

• Implemented effective strategies to improve customer satisfaction ratings by XX%

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Managed daily operations, including scheduling, inventory management, and customer service

• Maintained high standards of quality control to ensure customer satisfaction Manager

Spoon korean bistro-Berkeley, CA

January 2016 to July 2018

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Negotiated contracts with vendors to secure favorable pricing terms

• Implemented new technology systems to enhance operational efficiency

• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities

• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business

Education

Associate's degree in Psychology

San Francisco State University

2024 to Present

Associate in Science (AS) in Psychology

Berkeley City College - Berkeley, CA

January 2018 to Present

Skills

• Restaurant Management

• Conflict management

• Guest services

• Hospitality

• Profit & Loss

• Guest Services

• Hospitality Management

• Supervising experience

• Recruiting

• Restaurant experience

• Restaurant Experience

• Customer service

• Serving

• Conflict Management

• Communication skills

Languages

• English - Fluent

Military Service

Branch: Navy

Service Country: South Korea

Rank: Private

February 2008 to February 2010

Certifications and Licenses

Food Handler Certification

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