Customer Service Bottle
Resume:
Brianna Taylor
WASHINGTON, DC 20020
Phone: 301-***-****
Email: *****************@*****.***
Professional Summary Motivated individual with experience in customer service and sales. Skilled in building customer real action ships and understanding customers needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic and customer-focused retail professional with extensive experience in high-end fashion environments. Seeking to leverage strong sales skills and passion for customer service to contribute to a vibrant retail team. Dedicated and compassionate child care professional with 4 years of experience providing high-quality care in both structured and informal settings. Adept at creating a safe, engaging, and educational environment for children of various ages. Proven skills in managing daily activities, fostering positive development, and communicating effectively with parents and guardians. Committed to ensuring each child’s well-being and facilitating their growth through tailored activities and supportive interaction.
Skills
● Sales Training
● Dispute Mediation
● Time Management
● Stocking and Replenishing
● Verbal Communication
● Product and Service Sales
● Customer Relationship Management
● Sales Techniques and Strategies
● Visual Merchandising
● Inventory Management
● Team Collaboration
● Excellent Communication Skills
● Fashion Trend Awareness
● Childcare
● CPR Certified
Work History 09/2024- Current Sales Associate/ Private Shopper
The Inspiration Company - Virginia
● Engaged customers to identify their needs and provide recommendations, enhancing sales and customer loyalty.
● Supported store promotions and events, driving increased traffic and brand awareness.
● Managed inventory processes, ensuring that merchandise was well-stocked and presented effectively.
● Developed strong relationships with customers, contributing to a welcoming and positive shopping environment. 06/ 2024- 08-2024 Summer Camp Counselor
Headfirst Summer Camp- Washington, DC
● Supervised and engaged a group of campers, ensuring their safety and promoting a positive camp experience.
● Designed and facilitated daily activities and programs tailored to the interests and age levels of the campers.
● Implemented conflict resolution strategies to manage and resolve disputes among campers.
● Collaborated with a team of counselors to plan and execute special events and field trips.
● Conducted regular check-ins with campers and parents to provide updates on progress and address any concerns.
● Trained and mentored new counselors, sharing best practices and camp policies. 08/ 2022- 08/2024 Babysitter
Jovie- Washington, DC
● Completion of CPR and first aid certification
● Clear background check and criminal record check
● Knowledge of basic child development and safety protocols
● Excellent communication skills, both with children and parents/guardians
● Flexibility with scheduling and availability, including evenings and weekends 08/2021 to 08/2022 Sales Associate
Aerie By American Eagle- Washington, DC
● Solved customer challenges by offering relevant products and services.
● Developed, maintained and utilized a diverse client base.
● Generated adversities brochure for vendor use.
● Maintained calm demeanor and professionally managed issues in bus, high-stress situations. 01/2021 to 08/2021 Sales Associate
Nordstroms- Virginia
● Provided exceptional customer service to enhance the shopping experience, resulting in a 20% increase in customer satisfaction scores.
● Assisted in achieving sales goals by developing in-depth product knowledge and utilizing effective upselling techniques.
● Collaborated with team members to maintain an organized and visually appealing sales floor, contributing to a seamless shopping experience.
● Trained new staff on company policies, product knowledge, and customer service standards. 11/2020 to 01/2021 Seasonal Sales Associate
Burlington Coat Factory- Virginia
● Kept space clean and organized
● Helped customers
● Provided excellent customer service
● Assist with duties in other areas of the store, such as bagging and carrying out customers items. Worked as a cashier and received payments by cash and dread it cards/ debit cards
● Recommended items to customers based on their needs 06/2019 to 08/2019 Summer Camp Instructor
Mayfair Mansion Community Center- Washington, DC
● Worked with children 3+ during the summer
● Organized safe but fun activities for the students
● Communicated effective with parents
● Created positive work environment
Education 06/2022 High School Diploma
Cesar Chavez Parkside- Washington, DC
08/2022 Bachelors in Public Health
Delaware State University
Graduation 2025
● Honor Roll
● Dean’s List
● DC Cap Scholarship Recipient
● DC Tag Scholarship Recipient
● Ranked in Top 3 of graduating class
● Honors society
Accomplishments
● Proficient in Microsoft Office applications
● Proficient with Internet search applications
● High Honor Roll
● Awards won for special activities
● Perfect attendance awards
● Great leadership skills
● Teamwork and communication
● Proficient in retail management software
● Excellent organizational and time management abilities
● Knowledge of current fashion trends and industry standards
Contact this candidate