Service Manager, Training Specialist
Resume:
Curriculum vitae
DHARMESH PATEL
SEEKING SERVICE ASSINGMENT IN GROWTH ORIENTED ORGANISATION
PROFESSIONAL SYNOPSIS
PROFFESSIONAL FOR ANALYTICAL INSTRUMENTS, LABORATORY EQUIPMENTS AND PRODUCTION MACHINES.
RESULT ORIENTED PROFESSIONAL WITH MORE THAN 6 YEARS OF MANAGEMENT EXPERIENCE WITH CUSTOMERS, TECHNOLOGY AND TEAM.
SERVICE SOLUTIONS EXPERT OFFERING FRESH INSIGHT AND A PASSION FOR INNOVATION.
PROVEN TRACK RECORD IN MANAGING LARGE-SCALE HIGH-PROFILE DIVERSE CLIENTS.
ABILITY TO WORK UNDER PRESSURE WITH EXCELLENT TECHINCAL AND MANAGEMENT SKILLS.
LIKES TO WORK IN A HIGHLY COLLABRATIVE ENVIORONMENT WITH STRONG SENSE OF SPIRIT.
ATTENDED SERVICE TRAINING PROGRAMMES FOR VARIOUS PRODUCTS AT ABROAD.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
MAY 2019 TRIDENT EQUIPMENTS COMPANY PVT LTD REGIONAL SERVICE MANAGER
REGION: INDIA
NO. OF REPORTEES: TEAM OF EIGHT ENGINEERS
JOB PROFILE
SERVICE RESPONSIBILITY OF MICROFLUIDICS HOMOGENISER. (IDEX CORP. USA, CANADA)
AFTER MARKET BUSINESS.
TECHNICAL SUPPORT TO SERVICE ENGINEERS.
QUOTATION NEGOTIATION WITH CUSTOMERS.
MEETING CUSTOMERS FOR BETTER RELATION & MAKE BUSINESS FOR ORGANISATION.
MEETING WITH PRICIPLE AND DISCUSSING NEW POSSIBILITIES AND DEVELOPMENTS ON PRODUCT LINE.
ACHIEVED COMPANY GOAL AND TARGET YEAR TO YEAR.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
AUG 2018 –APRIL 2019 NIULAB PVT LTD ASST.MANAGER
LOOKING AFTER MAINTENANCE OF ALL LABORATORY MACHINE.
SAMPLE ANALYSIS ON WINNER PARTICLE SIZE ANALYSER.
MEETING CUSTOMER AND RESOLVING SAMPLE ANAYSIS ISSUES.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
SEP 2016 –AUG 2018 VERDER SCIENTIFIC INDIA PVT LTD REGIONAL SERVICE MANAGER
REGION: WEST (MAHARASHTRA, GUJARAT, GOA)
NO. OF REPORTEES: THREE
JOB PROFILE
COMPLETE SERVICE FOR ANALYICAL INSRUMENTS (ELTRA- ONH/CS ANALYSER, RETSCH- SAMPLE PREPARATION, RT- PARTICLE SIZE ANALYSER AND ATM- METAL CUTTING AND POLISHING)
TECHNICAL TRAINING / SUPPORT TO SERVICE ENGINEERS.
REVENUE GENERATION AND COLLECTION. (AMC/CMC, SPARES PARTS ETC.)
MANAGING KEY CUSTOMERS FOR SERVICE.
MAINTAIN TECHNICAL INFORMATION, MANUALS, & SERVICE TOOLS & TEST EQUIPMENTS.
REGULARLY MEETING CUSTOMERS FOR BETTER RELATION & MAKE BUSINESS FOR ORGANISATION.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
APRIL2012 – AUG2016 THERMOFISHER SCIENTIFIC INDIA PVT LTD AREA SERVICE MANAGER
REGION: WEST
JOB PROFILE
INSTALLATION, DEMONSTRATION OF COMPLETE RANGE OF LABORATORY EQUIPMENTS FOR WEST REGION. (CO2 INCUBATOR, BIO- SAFETY CABINET,
ELISA READERS, WASHERS, WATER PURIFICATION SYSTEMS, CENTRIFUGES, FURNACES ETC)
SERVICE SUPPORT FOR THERMOFISHER LAB EQUIPMENTS & SYSTEMS.
MANAGING KEY CUSTOMERS FOR SERVICE.
ASSISTING CHANNEL PARTNERS IN TECHNICAL & SERVICE ISSUES.
MAINTAIN TECHNICAL INFORMATION, MANUALS, & SERVICE TOOLS & TEST EQUIPMENTS.
GENERATING OF AMC & CMC REVENUE THROUGH CONTRACTS AND SPARES AND VALIDATIONS.
REGULARLY MEETING CUSTOMERS FOR BETTER RELATION & MAKE BUSSINESS FOR ORGANISATION.
REPAIR & MAINTENANCE OF EQUIPMENTS.
PROVIDE ONSITE TRAINING TO CUSTOMER.
EXTENSIVE USE OF CRM SOFTWARE –SALESFORCE.COM FOR CAPTURING SERVICE CALLS DATA, GENERATING REPORTS AND CHECKING REGIONAL PEFORMANCES.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
JUNE 2010 –MARCH 2012 LCGC BIOANALYTICAL SOLUTIONS LLP. ASST.MANAGER
REGION: ALL INDIA
MAJOR STATES COVERED: MAHARASHTRA, GUJARAT, ANDHRA PRADESH, PUNJAB, TAMILNADU,
WEST BANGAL
NO. OF REPORTEES: FOUR
JOB PROFILE
INTRODUCTION & DISCUSSION OF ALL PRODUCTS WITH CUSTOMERS.
PRESENTATION FOR THE SAME & CONVINCE FOR THE PRODUCTS.SHARING ALL TECHNICAL DETAILS WITH BRANCH COLLEUGES FOR BETTERMENT OF BUSINESS.
NEGOTIATE & FINALIZE ORDERS, VISIT CHARGES & CONTRACT CHARGES FOR AMC.
INSTALLATION, DEMONSTRATION OF COMPLETE RANGE OF ANALYTICAL INSTRUMENTS.FOR ALL INDIA. (SETARAM THERMAL ANALYSIS SYSTEMS, SYSTAG REACTION CALORIMETERS, ETC)
REPAIR & MAINTENANCE FOR INSTRUMENTS.
PROVIDE TRAINING TO CUSTOMER.
MAINTAINING AMC.
MAINTAINING REPORT WITH CUSTOMER BY REGULAR FOLLOWUP OF INSTRUMENTS.
ORGANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
JULY 2007 –MAY 2010 WATERS INDIA PRIVATE LIMITED SR. PRODUCT SPECIALIST
TA INSTRUMENTS
REGION: WEST (MAHARASHTRA, GUJARAT, GOA)
JOB PROFILE
TO IDENTIFY NEW POTENTIAL CUSTOMERS & GENERATE INTEREST.
TO VISIT VARIOUS TYPES OF INDUSTRIES, R&D CENTERS, GOVERNMENT AND NON-GOVERNMENT INSTITUTES ETC AND INTRODUCE VARIOUS PRODUCTS.
TO NEGOTIATE AND FINALIZE ORDERS/CONTRACTS.
TO MAINTAIN AND DEVELOP CLIENT RELATIONSHIP.
FOLLOW UP FOR THE OUTSTANDING PAYMENTS ETC.
FINALIZE THE VERY FIRST TA INSTRUMENTS VTI-SA MONITOR IN INDIA.
ABLE TO CONVERT KEY COMPETITOR ACCOUNT HALLIBURTON, GFCL, IIP, CIPET FOR TA INSTRUMENTS WITH STRATEGIC SELLING.
ATTENDING MAJOR SERVICE-RELATED TECHNICAL PROBLEMS & SOLVING THE SAME.
2007 TO 2008 WORKED AS SR. SERVICE ENGINEER.
INSTALLATION, DEMONSTRATION OF TEHRMAL ANALYSIS SYSTEMS, MICRO CALORIMETER & RHOMETER FOR WEST REGION.
CO-ORDINATE WITH SALES TEAM PRIME CUSTOMERS.
AWARDED IN 2008 TO ACHIEVE 200 % TARGET WITHIN SIX MONTHS.
ORANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
MAY 1995- JUNE 2007 NIULAB EQUIPMENT PVT. LTD. ASST.MANAGER
REGION: WEST
NO. OF REPORTEES: FOUR
.
JOB PROFILE
HANDELING TEAM OF FOUR ENGINEERS.
DEPUTING SERVICE CALLS TO SERVICE ENGINEERS, TAKING REPORTING FROM ENGINEERS.
TRAINING SERVICE ENGINEERS.
MOTIVATING SERVICE ENGINEER.
MONITORING DEVELOPMENT IN SOFT SKILLS OF ENGINEERS.
GENERATING REVENUE BY PROMOTING CMC, AMC AND SPARES THROUGH SERVICE ENGINEERS.
REGULARLY MEETING CUSTOMERS FOR BETTER RELATION & MAKE BUSSINESS FOR ORGANISATION.
HELPING ENGINEERS FOR INSTALLATION, SERVICING & TROUBLESHOOTING OF FOLLOWING PRODUCTS:
1) THERMAL ANALYSIS: DSC, TGA, TMA, DMA. (METTLER, SETARAM)
2) WATER PURIFICATION SYSTEM (ELGA USA)
3) ANALYTICAL & MICRO BALANCES (METTLER, PRECISA)
4) THERMO CHILLERS.
5) AUTO TABLET DISSOLTION TESTER (SOTAX)
ORANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
SEP 1994 – APR 1995 AT&A INC. QUEBEC, CANADA ASSAMBLER
.
JOB PROFILE
HAND SOLDERING, POT SOLDERING, AND WAVE SOLDERING.
INSPECTION OF AIR- SATELITE, TELECOMMUNICATION BOARDS.
ASSAMBLY AND WIRINGS OF TELECOMMUNICATION UNITS
SMD MACHINE COMPONENT INSPECTION ON SYSTEM AND CORRECTING COMPONENTS BY PROPER ADJUSTMENTS AND FINE SOLDERING.
ORANISATIONAL EXPERIENCE
TENURE NAME OF ORGANISATION DESIGNATION
AUG 1992 –AUG 1994 DATALAB INDIA PVT. LTD. SR. SERVICE ENGINEER
REGION: WEST
NO. OF REPORTEES: FOUR
.
JOB PROFILE
HANDELING TEAM OF FOUR ENGINEERS.
DEPUTING SERVICE CALLS TO SERVICE ENGINEERS, TAKING REPORTS FROM ENGINEERS.
TRAINING SERVICE ENGINEERS.
MOTIVATING SERVICE ENGINEER.
MONITORING DEVELOPMENT IN SOFT SKILLS OF ENGINEERS.
GENERATING REVENUE BY PROMOTING CMC, AMC AND SPARES THROUGH SERVICE ENGINEERS.
REGULARLY MEETING CUSTOMERS FOR BETTER RELATION & MAKE BUSSINESS FOR ORGANISATION.
HELPING ENGINEERS FOR INSTALLATION, SERVICING & TROUBLESHOOTING OF FOLLOWING PRODUCTS:
1) WATER PURIFICATION SYSTEM (ELGA USA)
2) ANALYTICAL & MICRO BALANCES (METTLER, PRECISA, OHAUS)
3) THERMO CHILLERS.
TRAINING PROGRAMMES ATTENDED
ATTENDED INTERNATIONAL TECHNICAL WORKSHOP FOR THERMAL ANALYZER OF SETARAM INSTRUMENTS IN FRANCE, LYON IN 2011.
ATTENDED INTERNATIONAL TECHNICAL WORKSHOP FOR THERMAL ANALYZER OF TA INSTRUMENTS, WATERS INDIA PVT.LIMITED UK, CRAWLEY IN 2007.
ATTENDED INTERNATIONAL TECHNICAL WORKSHOP FOR RC1 (REACTION CALORIMETER), MULTIMAX OF METTLER TOLEDO IN SWITZERLAND IN 2005.
ATTENDED INTERNATIONAL TECHNICAL WORKSHOP FOR THERMAL ANALYZER AND ANALYTICAL AND MICRO BALANCES OF METTLER TOLEDO IN SWITZERLAND IN 2004
ATTENDED INTERNATIONAL TECHNICAL WORKSHOP FOR WATER PURIFICATION SYSTEMS OF ELGA-USA IN BANGKOK, THAILAND IN 2003
ACADEMIC QUALIFICATIONS
Diploma in Digital Electronics (BOMBAY UNIVERSITY) 1992 67 %.
S.S.C (BOMBAY BOARD) 1989 81.14 %.
PERSONAL DETAILS
DATE OF BIRTH : 26 MARCH 1973.
BIRTH PLACE : MUMBAI, MAHARASHTRA, INDIA.
RESIDENTIAL ADDRESS : 205/3/75 TAMBAWALA BLDG,DR.B.A.RD,LALBAUG
MUMBAI – 400012.
MAHARASHTRA, INDIA.
CONTACT NO : 098********
MARITIAL STATUS : MARRIED
EMAIL : **************@*****.***
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