Administrative Assistant Customer Service

LEONOR RIVERA

*** ***** ******, **, ********, New York, 11208, US 929-***-**** ***************@*****.*** 11/21 to 7/22

Housekeeper Fort Tryon Park New York, NY

Interacted with guests in a positive manner, which increased customer retention when performing daily job tasks.

Removed waste paper and other trash from premises to designated area. Used a cloth to dust picture frames and wall hangings. Disinfected and mopped the bathrooms to keep the facilities sanitary and clean. All necessary repairs were documented and reported. Maintained the freshness of the bathrooms by cleaning, sanitizing, and replenishing supplies every days.

Kept the building's entryway glass clean and polished for a professional appearance. 3/18 to 10/21

Housekeeper Bay Park Center For Nursing & Rehabilitation Bronx, NY Removed waste paper and other trash from premises to designated area. Cleaned elevators, glass, and planters in public areas such as the lobby, and public restrooms.

Used a cloth to dust picture frames and wall hangings. Disinfected and mopped the bathrooms to keep the facilities sanitary and clean. Implemented new cleaning processes and team strategies to reduce weekly manpower requirements.

9/16 to 1/18

Housekeeper Split Rock Rehabilitation and Health Care Center Bronx, NY Followed a house keeping checklist created by a professional. Did a thorough cleaning of the walls, windows, shades, and curtains. Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.

Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency.

Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms. Moved beds, sofas, and all furniture out of the way to clean baseboards and dust out hard-to-reach areas.

Provided new housekeepers with training on all departmental procedures as well as assistance in locating required Building Services items and cleaning supplies. Work History

1/15 to 9/21

Administrative Assistant NUBN Enterprise Brooklyn, NY Maintained personnel records and issued notifications of internal opportunities to assist human resources.

Communication with customers

Assisted program operations by preparing and updating documents, reports, and spreadsheets.

Visitors were escorted to specific offices or meeting rooms by me. Created and updated physical records and digital files to keep current, accurate, and compliant documentation.

Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.

Procured needed materials and hired required services based on the demands of individual projects.

1/97 to 9/98

Customer Service Representative PT-1 Communications Inc. Queens, New York Issued credit for Domestic and International calls. Answered question on the various varieties of calling cards for PT-1Communication Inc.

Issued report to the technical department.

10/98 to 7/05

Administrative Assistant PT-1 Communications Inc Queens, New York Assisted the Director of Custodian of Call Detail Records. Interviewed Customer Service Representative.

Trained all hired Customers Service Agents.

Approved credits for Customer Service agent for our clients. Handled all Better Business Complaints. Successfully. Worked with Domestic and International Law Enforcement Agency concerning Subpoena’s

Ordered all supplies for the Call Center.

Issued a monthly Microsoft Excel Report of Credit issued to the various calling cards of PT -1communication Inc.

Professional Summary

Communication skills

Focused and detail-oriented

Creative problem solving

Customer-oriented

Computer literate

Domestic and International Experience

Customer service

Hardworking

English language fluency

Decision making skills

Excellent oral and written

communication

Five-star resort cleaning

Interior and exterior cleaning

Hospitality Environment

Cleaning techniques

Creative problem solving

Reporting and documentation

Bloodborne pathogen training

Chemical cleaning

Polishing surfaces

2007

Certificate -Medical Assistant Career Institute of Health and Technology USA 1998

GED American Medical Career Training Center NY Skills

Education

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