Product Owner

Anusha Rajeti – Product Owner

Mobile: +1-425-***-****

Email: ******.******@*****.***

Anusha has around 12 years of experience in the Information Technology industry and has extensive experience working on end-to-end process of identifying, analyzing and grooming the business requirement for achieving KPIs to improve customer experience.

She has experience in Scaled Agile ceremonies, processes and worked on Digital user interface at various Telecom domains.

EDUCATION

Bachelor of Engineering, Jawaharlal Nehru Technological University, India (2010)

CERTIFICATION:

Scrum master certification (CSM)

Tricentis Tosca Level 1 & 2

Adobe web analytics (Digital web course)

CORE COMPETENCIES:

Data Analysis

Unit Acceptance Testing

Determining project requirements

Certified Scrum Master

Tricentis Tosca Level 1 & 2

Business Analysis

Adobe analytics (Digital web)

TECHNICAL PROFICIENCIES:

Platforms and Tools: JIRA, Confluence, iTrack, Rally, HP-ALM QC, Postman, SoapUI, C, Core Java, Microsoft SQL Server, Oracle JDBC, Apache Cassandra, Oracle PL/SQL

PROFESSIONAL EXPERIENCE:

Verizon, USA – Product Owner June 2022 – Nov 2024

Project Name: Digital Onboarding and Strategic Program

Digital onboarding and strategic program involve implementing and enhancing the Login and Forgot flows by analyzing the customer behavior and experience. It works for login success optimizations and increasing OSAT scores. It aims for active user growth which includes Registration and Login users. The team's upcoming goal is to have Self-Serve Login Help tool optimizations (forgot flows, reset security profile, login chat) and to increase the login success rate.

Roles & Responsibilities:

Acted as product owner for unifying Verizon multiple login pages to a single login experience which made a huge impact in driving KPIs and financial growth of the company.

Present product roadmap and vision to stakeholders to deliver new capabilities for our customers and business partners.

Assess the business requirement, identify the design impact and scope determination.

Experience in creating Soap UI, REST API using Swagger.

Worked with business stakeholders to manage and prioritize the product backlog, features, and user stories.

Prepare technical and business process documents, design process flows and coordinate with various teams like Legal, Risk management, Security, and IT.

Closely work on the Voice of customer Feedback and monitor the content square to analyze customer behaviour.

Acted as a liaison among business, design and IT teams to refine the product and incorporate features based on the market demands.

AT&T, USA - Product Owner Oct 2021 – May 2022

Project Name: Order Capturing Engine

OCE is a middleware application which receives retail and small business customer orders (DTV, U-verse and Wireless) from multiple Front-End channels for AT&T and automates these orders. OCE submits orders received by the Front end to respective provisioning systems and maintains the back-office portal to handle fall-out orders, which cannot be automated by the automation engine.

Roles & Responsibilities:

Liaised with outsourcing vendors, creating requests and responses for proposals.

Hosting Stand up meetings, task allocations and work on delivery estimations and status tracking.

Coordinate with development, various integrating middleware and backend systems for issue resolution and troubleshooting to ensure the deadlines of the project.

Closely worked with scrum teams to make sure the team understands the detailed technical & functional requirements and enables the team to self-organize.

T-Mobile, USA - Business Analyst Apr 2019 - Dec 2020

Project Name: Digital Serialization & Operation Support

T-Mobile is one of the largest Telecom service provider companies in the USA. Despite that, they own almost 8000 stores across the USA, which sell all types of products related to Mobile and Accessories. To track down every activity related to the overall lifecycle of the particular device we have built this application which tracks the real-time data flow and eases the process using inventory serialization It is nothing but tracking the particular device using the unique serial number, this has helped the business to invest less in costly systems like SAP and focus more on digitalization the overall supply chain domain process.

Roles & Responsibilities:

Worked on supply chain retail inventory management (Device serialization, Shipping/Transfer, Receiving) order management, retail inventory planning & systems integrations.

Maintaining weekly and monthly reports, dashboards and meetings as specified by the customer.

Experienced and involved in operation production support for T-Mobile Apache.

AT&T Services Inc., USA – Project Manager Feb 2015 – Mar 2019

Project Name: AFU Certification & OPSS

OPSS (Online Post Sales and Support) is a common web portal platform supporting all lines of business namely AT&T Mobility, Wireless, DTV, Wireline/DSL and U-verse. OPSS framework contains more than 16 functionality-independent applications with static and dynamic pages. Most applications have mobile-optimized pages.

Roles & Responsibilities:

To work on planning, executing, monitoring, controlling and closing projects.

To follow the escalation matrix, mitigation, raising jeopardy if there is any project risk to ensure customer satisfaction.

To monitor project management reports and necessary documentation.

AT&T Services Inc., USA– Test Lead Aug 2011 – Jan 2015

Project Name: OSD Testing Services

OSD Testing Services procures data and performs testing of the myATT OLAM portal to access AT&T applications like Wireless, U-verse, Internet, and Home Phone Accounts to View, Pay Your Bill, Check Your Rate Plan, Usage, Upgrade Features etc.

Roles & Responsibilities:

Determining project requirements and developing work schedules for the team to ensure projects achieve daily, weekly, and monthly goals.

Identifying risks and forming contingency plans as soon as possible.

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