Project Manager Software Development

KHALFANI RUSHIDDIN

San Jose, CA

*.*********@*****.*** 213-***-****

https://www.linkedin.com/in/khalfanirushiddin/

SENIOR PROGRAM & PROJECT MANAGER AI, CLOUD, & SOFTWARE DEVELOPMENT

Results-driven leader with 20+ years of experience managing high-impact, multi-billion-dollar projects in AI, cloud, and enterprise software. Adept at cross-functional team leadership, global program execution, and technical innovation. Proven success in onshore/offshore team management, Agile & Waterfall methodologies, and AI-driven digital transformation.

PROFESSIONAL EXPERIENCE

Apple, Inc.

Senior Engineering Program Manager – AI Engineering Team

Cupertino, CA June 2024 – October 2024

●Led AI-powered initiatives to drive sales enablement, supporting a sales organization responsible for 80% of Apple’s $312B revenue (FY24), resulting in a projected increase of $2.7B in annual sales.

●Developed an AI-powered internal sales training tool, accelerating product knowledge retention by 40% and improving sales team efficiency, leading to a 25% increase in quarterly sales conversion rates.

●Implemented scalable AI solutions across enterprise and retail teams, reducing ramp-up time for new hires by 50%, significantly enhancing customer engagement metrics, which reported a 20% increase in customer satisfaction scores.

●Optimized program execution using Agile methodologies, ensuring on-time delivery of AI-driven solutions with a measurable impact that contributed to an overall improvement of operational performance by 35%.

●Partnered with executive stakeholders to define and refine AI strategy, aligning technological innovations with business objectives and successfully launching three key AI initiatives that generated over $100M in additional revenue.

Apple, Inc.

Senior Engineering Project Manager – iOS Mobile Applications Development

Sunnyvale, CA January 2018 – June 2024

●Led large-scale iOS app development projects, enhancing UX/UI for apps used by over 500 million users globally, resulting in a cumulative increase of 150 million additional downloads.

●Orchestrated cross-functional teams across design, engineering, and business units to deliver high-impact mobile solutions, leading to a 30% reduction in user drop-off rates and a 20% boost in engagement metrics.

●Drove Agile transformation, improving sprint efficiency and reducing feature delivery timelines by 30%, resulting in faster time-to-market for new features that increased app revenue by 15%.

●Managed key initiatives such as Apple Store App (ASA) enhancements, improving customer experience through AI-powered personalization and business chat expansions, leading to a 40% increase in customer inquiries resolved through the app.

●Delivered revenue-driving innovations, including in-app purchases and Apple Music/iCloud billing integration, contributing to an annual revenue growth of $300M.

HCI Digital

Product Manager

Los Angeles, CA February 2014 – January 2018

●Led full product development lifecycle, managing UX/UI design, marketing strategies, and software releases, achieving a remarkable 50% faster launch time for new products.

●Spearheaded offshore and onshore development teams for successful product launches, resulting in four major product releases that collectively garnered over 100,000 active users within the first six months.

●Executed Facebook Ads A/B testing, email marketing, and general digital marketing campaigns, leading to 25,000 app downloads and a 200% increase in user engagement rates.

Synctree, Inc.

Senior Software Development Project Manager & Operations Manager

Altadena, CA October 2010 – October 2016

●Led full lifecycle project management for Fortune 500 clients, overseeing software development, process automation, and digital transformation initiatives, driving client satisfaction ratings to exceptional levels (95%+).

●Increased company profitability by 300% over three years through process optimization and strategic planning, effectively expanding service offerings and client base by 150%.

●Managed company financials, handling $1.5M in annual revenue and overseeing invoicing and receivables exceeding $160K per month, ensuring a strong cash flow and financial stability.

DBurns Agency

Wireframing UX Designer

Santa Monica, CA May 2010 – January 2011

●Designed and implemented UX roadmaps for various clients, ensuring seamless user experiences that resulted in positive feedback from over 90% of client surveys.

●Architected web wireframes and design strategies for digital platforms and e-commerce solutions, enhancing conversion rates by an average of 25%.

Open Heights Capital, LLC

Chief Technology Officer (CTO)

Atlanta, GA October 2001 – January 2011

●Designed, developed, and launched financial tech solutions, supporting real-time high-frequency trading strategies that increased algorithm-driven returns 80%.

●Led cross-functional engineering teams to architect and optimize ultra-low latency, high-frequency trading (HFT) platforms, achieving a 99.9% uptime while reducing trade execution latency by 40%,

●Leveraging Field-Programmable Gate Array (FPGA) acceleration, kernel bypass networking, and direct exchange co-location to ensure sub-microsecond trade execution speeds.

Earthlink, Inc.

Senior High-Speed Tech Support Representative

Atlanta, GA January 2000 – January 2001

●Consistently ranked in the top 5% of tech support representatives, resolving an average of 40+ ISP connectivity issues per day with a 98% customer satisfaction rating.

●Spearheaded troubleshooting process improvements that reduced average resolution times by 25%, enhancing team efficiency and customer experience.

●Trained and mentored new support representatives, improving overall team performance and first-call resolution rates by 30%.

Mindspring ISP

56K Tech Support Representative

Atlanta, GA January 1999 – January 2000

●Achieved the highest customer satisfaction scores in the department, successfully resolving 95% of customer issues on the first call.

●Developed a troubleshooting knowledge base that reduced customer call times by 20% and improved issue resolution efficiency across the team.

●Provided expert technical support for nationwide dial-up users, ensuring a 99% connectivity success rate for customers.

KEY PROJECTS & IMPACT

●Apple Intelligence – AI Commerce: Led AI initiatives to optimize sales workflows and customer interactions using generative AI models.

●Apple Store App Enhancements: Spearheaded UX/UI redesigns, integrated AI-driven personalization, and expanded iMessage Business Chat.

●Global Digital Transformation: Successfully led system migrations, cloud adoption strategies, and AI-driven analytics integrations.

EDUCATION & CERTIFICATIONS

●Clark Atlanta University – Electrical Engineering & Computer Science B.S. (1995-1999)

●Los Angeles City College – Film Directing & Video Production Certification (2011)

TECHNICAL SKILLS & EXPERTISE

●Project & Program Management: Agile, Scrum, Waterfall, Risk Management, Stakeholder Engagement

●AI & Cloud Technologies: Machine Learning, GCP, AWS, AI-Driven Product Strategy

●Software Development & UX/UI: iOS/Android Apps, Web Applications, Wireframing

●Leadership & Communication: Executive Presentations, Cross-Functional Team Leadership

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