Customer Service

Mekhila Shareef

Ennis, Texas

903-***-**** *******.*******@*****.***

SUMMARY

Early career professional and graduate of the International Air and Hospitality Academy with many years of customer service experience and an interest in health professions . Passionate about lending a helping hand to others. Willing to work varied shifts including evenings, weekends, and holidays without conflict or complaint.

EDUCATION

Provine high school - Jackson, Ms 08/2015 - 05/2019

●Honors 3.5 GPA, Graduated #26/228

●1st Sgt. Jr. Reserve Officer Training Corp.

●2018-2019 Student Council Vice- President

●Jackson Public School Ambassador

Mississippi Gulf Coast Community College 8/20 - 01/21

●GPA 3.0

International Air and Hospitality Academy - Vancouver, Washington 01/23– 05/23

Airline/Travel Specialist Diploma

●Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

●Earned OSHA 10 certification, with an emphasis on general industry knowledge

●Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

●Knowledge of domestic and international city, airport, and airline codes

●Trained to exceed industry standards of professionalism and customer service skills

●Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

●Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

●Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

●Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

UPS - Ennis, Texas 11/24 - 01/25

Seasonal Driver Helper

●Assist the driver in loading and unloading goods and materials from the vehicle

●Help driver ensure that all items are properly secured and organized for transport.

●Help the driver navigate to various locations using GPS or maps.

●Adhere to all safety regulations and company policies

●Communicate effectively with the driver and customers

Moss Solar - Mount Calm, Texas-Tucson,Arizona-Coolidge, Arizona 06/2023 - 10/ 2024

Laborer

●Responsible for the physical labor and the assistance in installing, inspecting, and testing of solar panels.

Primeflight Aviation - Portland, Oregon 03/23 - 06/23

Ramp Agent/Warehouse Agent

●Guide arriving aircraft to the gate safely without damage or injury

●Unload baggage and cargo in a speedy and safe manner

●Deliver arriving luggage to the claim area within client guideline

●Upload outgoing cargo and baggage according to load plan requirements

●Dispatch aircraft safely without damage or injury

●Maintain area cleanliness

●Periodically check the ground equipment for functionality

●Demonstrate regular, predictable attendance at job location

●Exceed PrimeFlight customer service and safety standards

●Carry out other duties as assigned

●perform a variety of warehouse duties

●including receiving and processing inbound and outbound airfreight

●filling orders for shipment

● building and breaking down freight

● performing foreign object damage inspections and organizing warehouse inventory

Taco Bell - Vancouver, Washington 01/23 - 03/23

Team Member

●Meeting customer needs and taking steps to solve food or service issues

●Working well with teammates and accepting coaching from management team

● Having a clean and tidy appearance and work habits

●Communicating with customers, teammates and managers in a positive manner.

Concentrix/Third-Party - Jackson, Mississippi 10/22 - 12/22

Tech Support Advisor

●Communicate with customers for the client through calls to identify their needs

●Answer inquirie,

●Give technical advice

●Troubleshoot problems

●Solve issues and concerns, ensuring efficiency and client satisfaction through diagnosing and solving issues using their product and service expertise.

Sykes/Freedom Fertility - Jackson, Mississippi 05/22 - 12/22

Remote Patient Care Coordinator

●Listen to patients and/or families to ensure needs are being addressed

●Order set up for medications

●Keep patient records up to date

●Act as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing.

Wholefoods/Amazon Prime – Jackson, Mississippi 10/2021 –06/2022

Prime In Store Shopper/Cashier

●located and carefully selected items and packaging them for delivery

●Use technology like computers, smartphones, manage apps, and scan bar codes

●Communicate with customers about their orders through the app

●Prepare grocery orders for delivery and checked for order quality

Walmart – Madison, Mississippi 10/2020 – 10/2021

Cashier/Customer Service Associate

●Replenished sales floor merchandise and organized shelves, racks bins for optimal appearance

●Operated cash register for cash, check and credit card transactions with excellent accuracy levels

●Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles

●Stayed current on available products, store promotions and customer service policies to better serve shopper

McDonald’s – Clinton, Mississippi 06/2018 – 10/2020

Crew Member

●Took orders, prepared meals and collected payments

●Provided excellent customer service by greeting customers and meeting quality expectations

●Prepared and cooked food orders for customers by noting customizations and portion sizes

●Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness

Skills

●Attentive to Details

●Interpersonal/Intrapersonal Prof. Communication Skills

●Time managing

●Customer Service

●Self-Sufficient/decision making

●Proficient in Microsoft Office programs

●Fast Learner/ Easily Adapt to change

●Phone answering

●Empathy

●Problem solving

●Professionalism

●Organization

●Active listening

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