Quality Assurance Engineer

Jerry Miller

Mckinney, Texas ***** • 817-***-**** • **********@*****.*** • http://www.linkedin.com/in/JerryMillerTx

SUMMARY

Experienced Senior Quality Analyst with over 15 years of expertise in manual testing and quality assurance within high-transaction environments. Skilled in performing thorough functional, regression, usability, and accessibility testing across web, mobile, and desktop applications. Proficient in identifying, analyzing, and documenting defects while ensuring applications meet both business requirements and end-user expectations, including 508 accessibility compliance and WCAG standards. Adept at collaborating with cross-functional teams in Agile and SAFe environments to maintain high standards of quality, security, and reliability. Proven success in delivering secure, high-performance software for the travel and financial industries, with a strong focus on ensuring applications are accessible to all users.

EXPERIENCE

SOUTHWEST AIRLINES Dallas, Texas

Quality Engineer 2022-2025

Developed detailed acceptance criteria based on business requirements for testing in Jira story cards.

Executed manual test cases and documented results using Jira Xray.

Automated and maintained UI test cases using Cypress, ensuring consistent application functionality for air, hotel, and car booking packages.

oAccomplishment: Increased test case execution efficiency by 20% by optimizing testing procedures and minimizing redundant tests.

Integrated Cypress automation scripts into GitLab/Jenkins CI/CD pipelines, enabling automatic execution of tests on code changes to provide rapid feedback on build status.

Monitored and analyzed Jenkins job results to identify test failures, performing necessary debugging and collaborating with developers to resolve issues.

oAccomplishment: Proactively resolved 90% of test failures within 24 hours, reducing testing bottlenecks and ensuring timely deliveries.

Conducted manual testing of backend API requests and responses using Postman to validate functionality.

Created, documented, tracked, and prioritized defects in Jira during functional and regression testing to ensure high-quality releases.

Participated in 2-week sprint iterations, including sprint refinements of user stories and retrospective meetings to improve processes and team collaboration.

oAccomplishment: Contributed to improving sprint velocity by 15% and helped streamline the testing process during sprint retrospectives.

SYNAPTIQ LLC McKinney, Texas

Senior QA Contractor (Southwest Airlines) 2021-2022

•Developed and executed comprehensive test plans for various projects, ensuring thorough coverage and high-quality results.

•Successfully migrated the Gift Card Application to a responsive web page, enhancing user experience across multiple devices.

•Identified and documented software defects, collaborating with development teams to ensure timely resolutions.

•Provided valuable feedback to management and stakeholders regarding system performance, user experience, and potential issues.

ATPCO Dulles, Virginia

Senior Product Support Specialist 2018-2021

Assisted airlines in understanding and using ATPCO products / services to meet their business needs in revenue management and pricing.

Coded and processed airline data to be distributed to GDSs, online travel agencies, and third-party vendors.

Triaged, researched, problem-solved, and escalated data pricing issues between airlines and GDS.

Conducted functional testing of new ATPCO products, enhancements, and production builds.

PACIFIC UNION FINANCIAL, LLC Farmers Branch, Texas

Senior QA / Release Management 2017-2018

Created test plans, test scenarios, and test scripts based on functional requirements and production issues.

Attended daily SCRUM, sprint planning, code review, and defect review meetings in Agil process.

Performed front-end / back-end functional and regression testing on retail, correspondent, and wholesale mortgage loans in .NET, C#, SQL Server, Salesforce, JIRA, and TestComplete environments for following banks: EverBank, Western Alliance, UBS, JP Morgan, Chase, Santander, Barclay, and Texas Capital.

Hosted and conducted release change management meetings with development team, business analysts, project managers, and vendors for scheduled, expedited, and emergency builds / changes on weekly basis.

SABRE HOLDINGS Southlake, Texas

Senior Software QA 2010-2017

Tested airline applications developed in JAVA, C++ in ZTPF, and UNIX platform environment through Agile methodology process.

Produced, executed, and automated manual test cases using Fitnesse, JMETER, ALM HP, UFT, and SOAPUI.

Analyzed test results to ensure existing functionality and recommended corrective actions.

Interacted with senior internal / external personnel and customers in reporting, problem-solving, and escalating issues through JIRA.

Conducted daily scrum meetings and sprint planning in 14-day iterations in Rally.

Directed and mentored offshore QA engineers and developers in Bangalore, India.

Completed following airline projects:

oAmerican Airlines Sabre Sonic Inventory Migration

oAmerican Airlines / US Air Merger

oAmerican Airlines / Japan Airlines Seamless Codeshare

oAeromexico / Delta Seamless Codeshare

oAlitalia Migration

oEtihad Airways Migration

oLATAM Chile Migration

Capital One Plano, Texas

QA Tester 2010-2017

Produced test plans based on functional requirements for web based online banking systems on .NET and Java Web Portal applications in a Waterfall environment.

Constructed, executed manual test cases, and logged issues in the Mercury Quality Center/ALM.

Validated test results to ensure existing functionality and recommended corrective action.

Performed positive and negative testing of front-end applications (Online Banking Website) and backend applications (Mainframe).

Tested Data Migration of financial data in commercial banking systems for Chevy Chase Bank.

oAccomplishment: Orchestrated seamless data and system migration, ensuring that there were zero service disruptions, and customer experience remained uninterrupted during the transition. This migration was completed 2 weeks ahead of schedule, contributing to a smooth integration of both systems and platforms.

TECHINICAL SKILLS

Amazon Device Farm, A11y, Accessibility WCAG testing, Unix, Linux, HTML, JavaScript, SQL Query, SQL Server ATB, EDI EDIFACT, XML, PSS, HCC, GDS(Native Sabre, Amadeus, Travelport), Microsoft Airline Pricing & Ticketing, TPF,IBM Mainframe 3270, ATPCO, Linux, DOS, PC hardware(A+ Certification), MAC, iOS, Android, VPN, TCP/IP, Cypress, GitLab CI/CD pipelines, Jenkins, JIRA, ALM, QC, Quality Center, QTP, UFT, QAComplete, ClearQuest, JMETER, FitNesse, SoapUI, Selenium Webdriver training, Versionone, Rally, AS JIRA, Defect Tracking, ServiceNow, Postman, Spanish, SCRUM, Change Control, Change Management, Release Management, SDLC, Agile, and Waterfall Methodology.

MILITARY EXPERIENCE

UNITED STATES MARINE CORP RESERVES, Nuclear Biological Chemical Warfare Specialist, 1991-1998. Trained marines to prepare for CBRN (chemical, biological, radiological, and nuclear) environment. Prepared marines to survive against chemical, biological, radiological, and nuclear (CBRN) environment.

EDUCATION

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, Florida

Bachelor Degree, Technical Management, 2010

TARRANT COUNTY COLLEGE, Tarrant County, Texas

Associate Degree in Computer Support

SAFe Certifica

Agile Methodology

Strategic Thinking and Strategic Planning

Resolving Conflicts of Interest, Information Security

Global Data Protection and Privacy

Global Competition, Ethics

Applications Security

Agile Requirements, Estimating and Planning”

Testing Tools Assessment

Service Based Architecture

Face2Face Communications

Antitrust laws

ISTQB Foundation Level Training

AWS Certified Solutions Architect - Associate 2020 Training

LANGUAGE

Fluent in English/Spanish.

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