Customer Service Summer Intern

Harshini Ganti

ï Harshini Ganti # ********.*******@*****.*** H +1-414-***-****

Work Experience

Research Intern 07/2021 - 12/2021

– Programmed a feature-rich backend utilizing PHP and MySQL, achieving a 50 percent reduction in data processing times, which directly contributed to improved operational efficiency within the customer service department.

– Optimized database performance, reducing query execution time by 30percent and improving dashboard loading speed by 20percent.

– Conducted usability testing, gathered stakeholder feedback, and integrated data visualization libraries, enhancing user experience by 35percent and increasing client satisfaction by 15percent. Summer Intern - DRDO 05/2020 - 11/2020

– Designed and implemented a VHDL-based UART module for microcontroller communication, achieving a 98percent issue resolution rate across 200 test cases.

Projects

Oniline Bookstore Web Application

Engineered an innovative online bookstore web application with a comprehensive book catalog and a cutting-edge wallet based refund system, resulting in a 25 percent increase in customer retention and a 20 percent boost in revenue. Customer Feedback Automation

Integrated sentiment analysis tools, reducing response times by 25percent and increasing customer retention by 30percent. Created a Python-based software tool that extracted and classified 8,000+ Amazon reviews into five sentiment categories; tool deployment led to a 25percent increase in the efficiency of data-driven marketing strategies. Created a detailed CSV format for 2,500 customer reviews, facilitating a more efficient analysis process that supported key marketing strategies and improved customer engagement initiatives across the organization. Emotion Detection Sytem

Engineered an emotion detection system integrating Random Forest algorithm, Streamlit UI, Raspberry Pi, Arduino, skin temperature, and pulse data. Improved emotion recognition accuracy by 40percent. Automated Attendance Marker

Generated a robotic obstacle avoidance system using Python, OpenCV, and Arduino. Reduced downtime by 25percent through the integration of ultrasonic sensors.

Education

Masters (Computer Science) at University of Wisconsin Milwaukee 09/2022 - 05/2024 Bachelor’s Degree at GITAM University 06/2018 - 04/2022 Publications and Leadership Experience

– Collaborated with a cross-functional team to refine the DGS-based Planar Inverted F Antenna, leading to a 25 percent improvement in signal strength; results published in the International Journal of Innovative Technology and Exploring Engineering.

– Collaborated with a multidisciplinary team to evaluate SAR for human head models using innovative Time Domain Modeling techniques; research efforts culminated in a presentation to over 300 attendees at the IEEE International Conference.

– Leadership: Led IEEE events as Technical Lead for two years during undergrad.

– Implemented a feedback system allowing members to suggest improvements for events and initiatives, leading to a 20 perecent improvement in satisfaction ratings for student activities and strengthening overall engagement within the orga- nization.

Skills

Technical Skills and Platforms C, C++, Java, Python, ROS, SQL, R, Machine Learning, MATLAB, Jupyter Notebook, OpenCV, Dlib, IoT, Uipath, Visual Studio Code

People Skills Communication, leadership, Troubleshooting abilities, Decision making

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