PFS Facilitator
Resume:
Khalil Robinson
Philadelphia, PA *****
****************@*****.***
Professional Summary
Hello! I am a highly detail oriented and analytic person. I'm able to solve complex problems, identify and rectify key issues, and adapt to obstacles quickly. I always do the best I can with an optimistic attitude. Authorized to work in the US for any employer
Work Experience
PFS Facilitator
The GIANT Company-Philadelphia, PA
February 2022 to Present
As a PFS Facilitator, my main duties were to complete grocery orders that were placed online and to record and safely secure customer data. Additional obligations I had were as follows:
• Provided assistance to clients
• Answered phone and assisted customers
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Created customer appointments
• Scheduled reservations for customers
• Explained products and benefits
• Managed and maintained weekly profit totals
• Facilitated the transfer of operations from the day time employees to the night time employees and vice versa
• Maintained inventory of vital supplies
• Trained and oversaw new employees
• Maintained the health of technological assets
• Made appropriate alterations to customer's orders to ensure customer satisfaction Lab Assistant
Matrix Sciences International Inc-Horsham, PA
January 2025 to February 2025
• Sterilize and dispose biohazardous waste according to established procedures
• Prepare media and reagents to support microbiology testing, ensuring products are documented, aliquot-ed, labeled, and quality control specifications are met.
• Assist lab techs in sample preparation and weighing of test items, as required
• Perform shipping and receiving duties as needed
CSA - Customer Service Associate
Shop Rite-Philadelphia, PA
February 2021 to November 2021
• Provided assistance to clients
• Assisted customers in person
Education
High school diploma in General Studies
Parkway-Center City - Philadelphia, PA
September 2016 to June 2020
Skills
• Video production (2 years)
• Software troubleshooting
• Computer Literacy
• Money Handling (2 years)
• Sterilization
• Windows (10+ years)
• Data entry (2 years)
• Microsoft Powerpoint (2 years)
• Computer Operation (10+ years)
• Computer Skills
• Microsoft Excel (1 year)
• Communication skills
• Lua (5 years)
• Microsoft Office
• Microsoft Word (5 years)
• Cleaning
• Cashiering (1 year)
• Computer Programming (5 years)
• Photo manipulation (2 years)
• Customer support (2 years)
• Microsoft Word (6 years)
• Assisted Living (3 years)
• Pallet jack
• Video editing (3 years)
Languages
• English - Fluent
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