Network Support Administrator

Scott Andrew Holland

**** ********** **. *. *****, FL 33771

Cell: 813-***-****

E-mail: **********@***.***

EDUCATION

Network Support Service Student, PTC 08/2017 – 10/2018 Clearwater, FL

Studied network support systems, servers and routers, switches and different types of networks. Studies included Network Support Help Desk Assistant, Information Technology Assistant, Computer Support Assistant, Network Support Administrator, Senior Network Administrator, Wireless Network Administrator, and Data Communication Analyst. Business Student, Hillsborough Community College Attended Tampa, FL

EMPLOYMENT BACKGROUND

Client Connect Specialist, Spectrio 11/2018 - 03/2025 VoIP Specialist, Spectrio

Oldsmar, Florida

Duties include aiding customers and organizations with technical support for utilizing computer software or equipment. Worked remotely for the past 4 years.

System and Software Experience: MS Suite, NetSuite, Google, Zoom, Zendesk/AI, and Ring Central. Digital Signage Database Platforms included: PingHD, VSN, Engage DS, Engage DSX, ABN, Industrial Weapon, Enplug. Utilized GRRID Database to run overhead music for organization in-store and on hold music.

Performed Training Videos on Zoom and on Ring Central.

Performed quality analysis testing and documented issues when Spectrio migrated from NetSuite to ZenDesk for customer service.

Troubleshooting and provisioning VoIP Phones like Vtech, Panasonic and Yealink phones.

Performed customer communications to verify orders, establish needs of facility, troubleshooting problems and providing necessary resolutions.

Build the Dial Plan for different organizations.

Coordinate with technicians and perform installation and migrations of various technology solutions within the network

Performed and Aided research and developed new strategies for improved customer services.

Office assignments such as faxing, emailing, and call taking. Machine Operator, Genesis Direct 10/2016 - Present Tampa, Florida

Duties include sorting, collecting, and preparing mail for delivery.

Running intricate printer systems.

Performing maintenance duties as needed for printing systems.

Experience with Flowmaster, Intelligent, Cutting Press, and Swing Arm machines.

OTJ training setting up systems, network support, and monitoring and maintaining computer systems. Including troubleshooting wide area networks, servers and routers, local area networks, and switches. Installation and upgrades of software and hardware. Presort Supervisor/Machine Operator, FIS Global 08/2013 – 10/2016 St. Petersburg, Florida

Duties include sorting, collecting, and preparing mail for delivery.

Running intricate printer systems.

Loading and unloading semi-trucks.

Experience with Flowmaster, Intelligent, Cutting Press, Swing Arm machines, and Forklift.

Performing maintenance duties as needed for printing systems.

Accounting for all mail that leaves the building.

Communicating well with all other departments on a regular basis.

Microsoft Programs

Machine Operator, Genesis Direct 02/2012 – 08/2013 Tampa, Florida

Duties include sorting, collecting, and preparing mail for delivery.

Running intricate printer systems.

Performing maintenance duties as needed for printing systems.

Experience with Flowmaster, Intelligent, Cutting Press, and Swing Arm machines. Scott Andrew Holland

3070 Whispering Dr. S. Largo, FL 33771

Cell: 813-***-****

E-mail: **********@***.***

Toll Supervisor, Faneuil Inc. 08/2010 – 10/2011

Tampa, Florida

Duties include collecting, distributing and accounting for money to toll plazas and depositories.

Great customer service is one of my main attributes.

Received various awards for the work I performed during the closing of the Selmon Expressway Toll Booths.

Received a Rising Star award and was promoted from toll collector to Supervisor within 2 months of being hired. Senior Quality Supervisor, Product Action 10/2003 – 02/2009 Mishawaka, Indiana

Stationed at AM General H2 Plant, primarily in the body shop for 3 years.

Performed quality inspections for various parts of the automotive industry.

Have a working knowledge of painting, forklift driving experience, metal fabrication, and automotive wiring.

Extensive experience in supervision and training.

Received awards and bonuses based on excellent Quality Control and Processing Techniques

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