Customer Service Team Lead

Serita McDaniels

Team Lead Supervisor HQ/Escalations

Monticello, AR 71655

***************@*****.***

+1-870-***-****

Authorized to work in the US for any employer

Work Experience

Team Lead Supervisor/Escalations

Mid-South Adjustment-Pine Bluff, AR

October 2022 to Present

1. Inbound calls/Outbound calls

2. Customer service

3. Escalations

4. Assist Agents in Team Chat

5. Team meetings

6. Delegate tasks

7. Assist supervisor in daily tasks

8. Enduring that agents follow proper policy and procedures Mortgage Reporter

Teleperformance-United States

November 2021 to October 2022

1. Inbound, outbound, and conference calls

2. Customer service

3. Verify and update customer accounts

4. Lender verification

Insurance Agent

Kemper Life Insurance-Little Rock, AR

July 2019 to September 2022

1. Life insurance

2. Fire

3. Cancer

4. First appearance heart attack

5. Collect arrears and monthly premiums

6. Door to door sales

7. Deposits

8. Shipping and mailing

Call Center Agent

TTEC-Monticello, AR

August 2020 to September 2021

• Customer service

• Inbound calls

• Medicare

Deli Manager

Parker’s Filling Station-McGehee, AR

March 2018 to July 2019

1. Manage inventory

2. Ordering

3. Daily paperwork

4. Scheduling

5. Interviewing and hiring

6. Beer and tobacco counts

7. Ensure that our operation runs smoothly

8. Assist store manager in daily job duties

9. Ensure that all employees are following policies and procedures 10. Ensure great customer service and fresh food

11. Clean

12. Control labor and paper cost

Shift Manager

Popeye's Restaurants-Monticello, AR

August 2014 to 2019

1. Manage shift and ensure that it runs smoothly

2. Open and close store

3. Daily deposits

4. Daily key item counts

5. Inventory

6. Ordering

7. Write ups

8. Ensure employees are following all policies and procedures 9. Interviewing

10. Hiring and firing

11. Control labor and paper cost

12. Clean

Education

Associate in General Studies

University of Arkansas at Monticello - Monticello, AR August 2011 to May 2013

Skills

• Microsoft (2 years)

• Key Holder

• Insurance Sales

• Interviewing

• Shift Management

• Cold Calling

• Inside Sales

• Interviewing

• Shift Management

• Upselling

• Driving

• Customer Service

• Customer service

Certifications and Licenses

Shift Management

March 2016 to Present

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