Level 1 Customer Service
Resume:
Abubakr Ilyas
Flat * Rookery road
Handsworth
Birmingham
B21 9QU
**************@*****.***
Personal Profile
I am a very calm and responsible I am looking to develop my skills and experience in the different areas of IT. I am confident when it comes to communicating with people face to face and have experience of presenting information to groups I am very computer literate. I am responsible and Trustworthy, I have been able to use these qualities to solve problems between people and myself. I am very hardworking and a motivated individual when it comes to work and deadlines, I always do my best with a can do Attitude, and wish to be successful.
Education:
Downend School
September 2010-2014
•GCSE -English B
•GCSE -Maths C
•GCSE -Science Edexcel
Chemistry-C
Biology- D
Physics- C
•GCSE -IT B
•GCSE -Design Technology (Electrics) D
City of Bristol College
September 2014 to 2015
•Music and Media - Level 1 (pass)
September 2015 to 2016
•IT @ Work Level 1 BTEC (pass)
•English and Maths -Level 1 functional skills
Trafford College
NCFE Level 1 - Mental health awareness
City & Guilds - E3 Certificate in customer service
NCFE E3 - Certificate in Employability skills
Skills:
•Very computer literate (softwares, building, maintaining, installing operating systems, troubleshooting, installing components and removing malware)
Softwares: Microsoft windows, Mac, outlook
•Dedicated team worker/leader
•Fast learner
•Able to adapt to any work environment
•Meeting deadlines and Targets
•'Can do' Attitude
Employment history
Subway
20/08/2016- 11/10/2016
Working in Subway involved making sandwiches for customers whilst making sure the tables are clean and tidy for customers to enjoy their sandwiches
Kirby
13/10/2016- 06/02/2017
This was a sales based role as we had to travel around Bristol and other areas to demonstrate and sell the Kirby hoovers, this role was challenging as you were put on the spot and under pressure at times to maintain the relationship with the customer in order to sell. Enthusiasm was always key in this role as there was lots of interacting with customers. This role involved lots of movement as you had to take apart and put together the product for a demonstration, servicing and filling out paperwork. This role also required hard work as I had to get up at early hours to travel around the UK to sell and demonstrate and then go home at late hours.
Carer
13/04/2018 - Current
I am personal carer for my mother and my tasks would usually be cleaning the house like dusting and washing. I would also tend to my mother and help with injections and medicine.
References
Clare Pulley
Stuart Smith Student Advisor
City of Bristol College
Soundwell Center
St Stephens Road,
Soundwell.BS16 4RL
Mr W Roberts
Westerleigh Road
Downend
Bristol
BS16 6XA
Contact this candidate