Service Representative Customer

PAUL JENNINGS

*** * ********* ******, ******, TX 75208 · 469-***-****

**************@*****.***

An exclusive claims/customer service representative has experience working closely with CEO’s and Vice President of branches tailoring schedule deadlines reflecting growing positive client relationships and assurance with proposal of presentations Student Graduate of Pittsburgh Pennsylvania with a Bachelor of Sciences in Nutritional Sciences, a minor in German Studies, and has experience with various settings of exclusive administrative duties. EDUCATION

MAY 2016 – MAY 2019 (WEXFORD, PA)

LITERACY NORTH ALLEGHENY SENIOR HIGH SCHOOL

Graduated with Honors

Member of the Political Action Committee shaped various policies currently in use Graduated with honors

Graduated with a 3.8 GPA

AUGUST 2010 – AUGUST 2014 (DALLAS, TX)

JOHN F KIMBELL HIGH SCHOOL

PROFESSIONAL EXPERIENCE

AUGUST 2022 – MAY 2023 AND JUNE 2023 – JUNE 2024 (SARASOTA, FL AND IRVING, TX) UNIVERSAL NORTH AMERICA/QUEST PRO ALACRITY SOLUTIONS

• Utilizing payment coding I.O software issuing employees paychecks/paystubs

• Sort and file invoiced emails, legal representation docs and all email/fax ques with correspondent’s CAT coding license prep

• Record conference calls with clients for FNOL claim statements of facts and occurrences

• Inbound/outbound call que schedule zoom meeting with CEO for weekly progressions

• Set arrangements for field adjustor estimate and contractor repair cost

NOVEMBER 2021 – JULY 2022 (IRVING, TX AND LOS COLINAS, TX) 7-ELEVEN LLC CORPORATE EXECUTIVE ASSISTANT

• Calendar setting meeting management, handle sensitive confidential information

• Identify audit issues and propose solutions and/or take steps to resolve

• Set agendas with CEOs, vice presidents and senior management capture meeting minutes

• Maintain interactions with senior members of the organization including external partners Handle inbound/outbound emails with prompt responds 2

CERTIFICATIONS (LICENSES) AND STRENGTHS

Energetic Customer Service Representative

Working jointly with the magnitude of higher

personnel.

Efficient in resolving complex customer

inquiries

Efficient in building strong client relationships

Efficient in driving brand loyalty

Account Development

Excel, Teams, Blue Jean, I.O, Guidewire

ACTIVITIES

• The Mint Dental Recruiter, (2020 – 2020 Academic Year) o Duties bookkeeping and filing

o Provide scheduling of the clients

o Broke the barrier for recruiting

• The U.S Mint (2018 -2019 Academic Year)

o Worked alongside management delegated emails inbound calls tasks and projects, etc. o Collected payment card information, I.O systems, merchandise, follow up calls to customers created inception of organization with multiple events

• Wellness Chair (2017 – 2018 Academic Year)

o Incorporated and planned wellness activities for the college on mental wellness and awareness

o Organized intramural basketball, kickball, dodgeball and soccer tournaments

• Student Government Association, President (2016 – 2017 Academic Year) o Liaison between DMD 2020 class and professors, faculty and the Dean o Organized fundraising events for class funds

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