Data Entry Customer Service

Organized and responsible Administrative Assistant/Data Entry with extensive experience across diverse industries. Educated and energetic professional recognized as a quick learner with exceptional computer skills and the ability to handle multiple situations in a stressful environment. Excellent organizational/communication skills, strong data entry skills, database management, 10 key by touch, alpha/numeric. Friendly telephone voice and outgoing personality. Variety of clerical skills, such as customer service, medical terminology, medical billing, filing, scanning, postage meter, in/outgoing mail. General knowledge of all office equipment, detail oriented ability to multi-task. Basic knowledge of payables and receivables.

TECHNICAL EXPERIENCE

Software/Databases: MS Word, MS PowerPoint, MS Excel, MS Outlook, WordPerfect, Internet, Data Entry, 10 - Key

Operating Systems: MS Windows Schedule daily caseload & minutes for team members. Provide daily assignment work sheets & complete back -up systems to support loss of electronic database. Review facility census daily, manage patient schedules & frequency requirements. Maintain patient information & documentation.

PROFESSIONAL EXPERIENCE

Lyft Transportation Service Sept. 17-February-25

Provide medical transportation to clients.

Michigan Health & Rehabilitation Services Aug. 12 –July 17

Clerical Team Leader (part-time)

Schedule daily caseloads & minutes for team members. Provide daily assignment work sheets & complete back- up

systems to support loss of electronic database. Review facility census daily, manage patient schedules & frequency requirements. Maintain patient information & documentation.

Aditya Birla Minacs, Warren, MI Jan 11 – July 11

Call Center Advisor/Data Entry

Provided customer service to clients. Responsible for handling inbound calls to the general public in connection with services offered by the client. Assisted with concierge services, emergency calls and roadside assistance and general information.

The Bartech Group, Detroit, MI Nov 08 - Jun 09

Data Entry/Administrative Support -Provider Enrollment & Data Management Specialist

Blue Cross/Blue Shield – Enter data into client database, enroll and update client information.

Rose International, Inc., St Louis, MO Sept 08 - Oct 08

Administrative Support

Bank of America – Provide assistance to manager in commercial banking. Prepare reports, data entry, manage and organize file room.

The Bartech Group, Detroit, MI May 05 – Jun 08

Data Entry/Administrative Support

Blue Cross/Blue Shield – Conduct Patient/Customer Surveys, Data Entry - Enter data into client database.

University Health Center/WSU- Perform administrative duties; data entry, prepare reports, prepare schedules for

student residence & lecture schedules, prepare evaluations. Answer multi phone lines.

Industrial Transport, Detroit, MI Feb 94 – Jun 04

Operations Supervisor/Office Administrator/Yard Management Clerk

Manage daily trailer switching operation for (5) Ford Plant sites. Prepare all weekly/monthly reports and billing Invoices. Manage office, performed administrative duties including billing, payroll and data entry. Maintain files, prepare reports. Provide customer service.

Henry Ford Hospital, Detroit, MI Jan 91 – Jan 92

Secretary I

Perform medical secretarial duties, scheduling patients, transcriptions, data entry billing, maintain medical records. Recommended, created & implemented centralized filing system for patient information. Organized work and projects to consistently meet deadlines. Provided excellent customer service to patients.

Entech Services, Troy, MI Jun 89 – Jan 94

Customer Service Representative/Data Entry Billing Clerk

Henry Ford Hospital – Perform clerical duties, scheduling patients, set-up charts, medical billing, manage medical records, update insurance. Clerical Support – Home Health Care Department. Maintain filing system. Perform daily tasks with minimum supervision.

EDUCATION

High School Diploma

Northwestern High school, Detroit, MI

Liberals Arts

Highland Park Community College

Certificate-Word Processing Secretarial

Ross Business Institute

Business Administration-BSB/A

University of Phoenix

Certificate-Medical Billing/Coding & HIPPA

Aress Academy

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