Customer Service Administrative Support

Marissa Mckerlie

*** ******* **, *** *****, NV **107

Phone: 702-***-****

Email: ***************@*****.***

Professional Summary

Detail-oriented and service-focused professional with extensive experience in customer service, administrative support, and retail sales. Adept at handling multiple responsibilities, maintaining organization, and delivering excellent client experiences. Strong ability to work both independently and collaboratively, ensuring high levels of efficiency and customer satisfaction. Skills & Competencies

Customer service excellence

Cash handling and POS operation

Strong communication and organizational skills

Data entry and record management

Time management and multitasking

Administrative support and office operations

Problem-solving and adaptability

Team collaboration and leadership

Professional Experience

Mail Processing Clerk

USPS, Las Vegas, NV Dec 2021

Assisted in mail sorting and distribution within a high-paced postal annex.

Ensured accuracy in handling mail and packages, adhering to postal regulations. Guest Service Agent

Sapphire Resorts, Las Vegas, NV Oct 2021 – Dec 2021

Registered and assisted guests with check-in, reservations, and room assignments.

Managed guest accounts, processed payments, and provided concierge services. Administrative Manager

Azuza Hookah Fine Teas LLC, Las Vegas, NV Apr 2015 – Jan 2020

Oversaw administrative operations, including records management and facility coordination.

Managed office tasks such as scheduling, correspondence, and inventory control. Impulse Beauty Sales & Customer Service

Macy’s, Las Vegas, NV Aug 2010 – Feb 2012

Provided personalized cosmetic consultations and makeup applications.

Maintained inventory, achieved sales goals, and delivered excellent customer service. Cosmetics Counter Manager

Macy’s, Santa Barbara, CA Jul 2004 – Jun 2006

Led sales and promotions for beauty products, overseeing a team of beauty consultants.

Provided product education and client consultations, increasing sales performance. Lead Teacher

Sweet Pea Learning Center, Las Vegas, NV Jan 2007 – Feb 2007

Designed and implemented educational activities for infants aged 9-18 months.

Maintained a safe and nurturing environment while training and supervising assistants. Diet Clerk

Goleta Valley Cottage Hospital, Santa Barbara, CA Nov 2004 – Aug 2005

Assisted in meal planning and nutrition services under a dietitian’s supervision.

Educated patients on dietary guidelines and managed food service operations. Receptionist

SFA of CA Settlement & Insurance Services LLC, Santa Barbara, CA Aug 2001 – Dec 2001

Answered customer inquiries and directed calls to appropriate departments.

Provided administrative support and maintained office records. Education

IT Management Western Governor’s University, Las Vegas, NV (1 Year Completed)

Business Administration Santa Barbara Business College, Santa Barbara, CA (1 Year Completed)

High School Diploma Academy of Individualized Study, Las Vegas, NV References

Available upon request.

Contact this candidate