Customer Service Data Entry

Chrystal L’Oréal Allen *** North Laurel Ave Unit * Phoenix, AZ 85007 Cell: 480-***-**** Email: ***********@*****.***

Administrative Database Analyst -Temporary Staffing.Com 05/2024- 2/2025

Scheduled appointments. Communicated with management: Answering phone calls, managing emails, and directing messages to the appropriate individuals. Office administration: Maintaining filing systems, ordering office supplies, and managing inventory. Meeting coordination: Preparing agendas, taking meeting minutes, and distributing meeting summaries. Document preparation: Drafting correspondence, letters, reports, and presentations. Travel arrangements: Booking flights, hotels, and transportation for business trips. Reception duties: Greeting visitors, directing them to the appropriate person, and managing the front desk. Data entry and recordkeeping: Maintaining accurate records and updating databases. Expense reporting: Tracking and submitting expense reports. Project support: Assisting with project planning and coordination as needed.

Ultimate Staffing Temporary Agency- 07/2023-04/2024

Completed reports, analyzed data, proofread documents and prepared presentations and reports Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint, entered data into the computer excel spreadsheets. Coordinate the filing and release of mechanic’s liens, performance bond claims, stopped notices and verified as necessary upon Supervisor approval. Maintain log records accordingly. Posted judgment requests from collection agencies and attorneys to make decision within provided guidelines. Review and attest miscellaneous paperwork Assist in both internal and external inquiries (written, telephone and email) related to ‘S’ status accounts. Defer to appropriate agency or attorney when warranted. Inform team members appropriately with status. Reconciles the attorney’s billings and updates the collections database accordingly Review bankruptcy notices and make appropriate AS/400 notation. File bankruptcy proofs of claims as needed Determine ‘S’ and ‘T’ status accounts that are eligible for bad debt write-off using guidelines. Prepare and maintain the ‘Quarterly Bad Debt Write-Off Report’ to be approved by Management. Adjust corresponding items from the report in the AS/400 and supply correlating comment denoting bad debt write-off amount

Dispatch Admin Clerk XPO Logistics 04/2021-05/2023

Scheduled and dispatched workers, work crews, equipment, and service vehicles to appropriate locations using radios or telephones. Monitored personnel or equipment locations and utilization to coordinate service and schedules, received and prepared work orders Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios Arranged for necessary repairs to restore service and schedules.

Information Processing Specialist III ST of AZ Corporation Commission 11/2015-10/2020

Reviewed inspection and incident reports and ensure all data is keyed into our database. General administrative responsibilities include coordinating, & scheduling timekeeping for all division staff, and maintaining division inventory. Receptionist for the Safety Division, answering phone calls from the public, including critical safety incident reports on both rail and pipeline systems. Reviewed and updated legal documents for execution by company approved signors. Provided 2nd level reviews for documents that are handed off from different lines of business. Processed general legal documents and pleadings, utilizing both written and electronic source. Maintained knowledge of all default related to ensure documents are reviewed for accuracy.

Education & Training: Unarmed Security License- October 2024 CPR First Aid Certified - May 2022 Arizona College of Allied Health Certification(Medical Billing &Coding) 2021 Apollo College Dental Assisting Certification (Certified) 2012 El Camino High School General High School Diploma 2003