Environmental Science Internship currently a UNM Senior Biology BS
Resume:
Nichole Anaya
************@*****.***
*******@***.***
https://www.linkedin.com/in/nichole-anaya-88792322a
Job Objective
I am interested in a position as environmental Science Consultant, research biologist, wildlife Biologist, or ecologist. Either full-time, part-time, or internship. Job Position can be remote, hybrid, or onsite willing to travel part time. I will be offering a private company, or Federal Government my expert and professional services. Currently, I am a returning senior undergraduate student at the University of New Mexico. I will be receiving my bachelor’s degree in biology science with a concentration in Environmental Science/Ecology in Jan 2026. Minor in Spanish Studies.
One of my strongest assets is my experience in research and data analysis. I excel at examining data and statistics. Gie appropriate consulting recommendations for your Company or Government Departments. I accurately reach deadlines, enjoy networking, and collaborating with team members or departments.
Professional Profile
Remote Customer Service Representative and New Electric Service Associate
AES Ohio/Indiana Electric Co. Contract with Insight Global Evergreen February 2024 to January 2025
Remote Customer Service Representative Inbound/Outbound calls
Created Service tickets for Power Outages or other electric issues/hazards
Service order tickets for meter investigations
Create new or transfer of Service, Performed Move-out or disconnect services
Online account technical support for customers
Created pay arrangements for customers, aided in financial assistance to pay bill
Advised/educated customers on choosing an Electric Supplier
Educated ways to save or reduce electrical consumption
Remote Inbound Calls for Medicare Optum United Healthcare
Contract with Insight Global Axion September 2023 to December 2023
Inbound calls for Medicare Optum high volume
Making Medicare annual wellness exams for UHC members
Advocating for senior patients and set up other specialist appointments or referrals
Small Business owner-CEO: Pet Groomer, Dog Trainer
Halo's Lovin Touch Pet Grooming & Dog Training - Rio Rancho, NM
October 2016 - Present
variable part-time, weekends- depending on availability
Dog and Cat Grooming / Business Owner over 10yrs Experience
Dog Training, Behavioral Dog Trainer- 4yrs Experience
Specialize in grooming senior dogs & cats, Fearful or Aggressive dogs or cats, Puppy grooming and Large Breed grooming.
Animal therapeutic +massage, Arthritic animal massage
Grooming severely matted or rescued animals that are severely matted or fearful of being touched
Gentle approach and TLC given to each animal treated with personal care and wellness.
Remote Customer Service Representative, Inbound Call Center Bank of America
Contract Albuquerque, NM
March 2022 to March 2023
Customer Service Representative Inbound Calls Remote for Bank of America
Fraud Claims
Billing Dispute Claims
IT Troubleshoot problems online banking website for Bank of America
Account Customer Service
Assist with Account Wire-Transfers
Veterinary Assistant/ Technician
VCA Animal Clinic and Hospital
March 2012 to October 2016
Performed veterinary techniques and procedures.
Aided in surgery with veterinarian performed blood draw, IV catheter placement, Checked animals’ vitals while in surgery, and dental procedures. Maintained anesthesia in appropriate amounts for doctors to perform spays neuters, Internal medicine and orthopedic procedures.
Aided in checking patients in and discharge. Triage patients by getting basic vital signs and assessing their needs.
Participated in emergency or trauma situations with animals such as hit by cars and other emergencies
Excellent customer service skills. Answered phones and scheduled appointments.
Cancer treatment
Perform x-rays on pets or exotic animals. Assisted Dr. to set-up so they could review x-rays, ultrasound on animals.
Assisted Dr in for examinations on dogs, cats, and exotic animals
Veterinary Assistant/Technician
Smith Veterinary Hospital - Santa Fe, NM
February 2006 to July 2011
Veterinary assistant duties as listed from above VCA Position. In addition to along with assisted animal surgeries and emergency procedures such as CPR, dog fights, and animals involved in hit by car, accidental pet poisoning, strokes/heart attacks.
Worked overnight by myself, performing medical treatments and giving medications to animals that were hospitalized or being observed overnight.
Cancer treatment
Assisted Dr. with Acupuncture treatment.
Performed x-rays on pets or exotic animals. Assisted Dr. to set-up so they could review x-rays, ultrasound on animals.
Assisted Dr in for examinations on dogs, cats, and exotic animals
Orthopedic Technician/Medical Assistant
New Mexico Orthopedics - Santa Fe, NM
May 2005 to February 2006
Assisted Orthopedic Doctor in checking in patients for their appointments. Obtained Vital signs from patient and patient history. Helped to set up medical supplies for doctors to re-splint or re-cast. Assisted doctors in re-splinting or re-casting.
Verified Insurance and got referrals for patients needing orthopedic surgeries and prior authorizations. Called central scheduling to set up OR times to be blocked for doctors’ surgeries.
Receptionist and Medical Assistant
El Dorado Medical Care- Receptionist and Medical Assistant
January 2006 -May 2005
Check patients in and with medical assisting.
Office clerical accounts payable and receivables
Took co-pays and did prior authorizations for medical procedures
Phlebotomy and Urine analysis
Resident Coordinator Assistant/Research Assistant
UNMH Department of Emergency Medicine - Albuquerque, NM
August 1998 to September 2001
Assisted the UNM Emergency Medicine Resident Coordinator with keeping records and data entry of Emergecy Medicine residents’ projects.
Helped copy and print materials for their weekly Journal department conferences with faculty and students. Ordered and set-up lunches for the group in the conference room obtained any audio/visual equipment they would need.
Maintained records of info. in excel database of students applying to the ER Resident program and helped in compiling date for the selection process for medical coordinator and other fellow faculty aiding in the new year Emergency medicine resident selection process
Answered phone calls and questions about the resident program.
Helped conduct research for ER faculty and resident students for journal submissions or dissertations.
Conduct Emergency room research case studies on patients in the ER for fellow ER Resident journal submissions
Analyzed data, compiled data to present results to faculty and ER resident students, medical students
Analyzed the data and presented data for UNM Hospital Quality Assurance committee
Education
Currently Returning Student Senior University of New Mexico Biology: Environmental Science- Present
Escoffier Culinary Arts- 2016-2018
University of NM Biology- Environmental science/Ecology and Minor in Spanish 1996-2001
Central New Mexico Community College 1995-1994
New Mexico State University Freshman year only 1993-1994
Skills
Phlebotomy, Microbiology lab experience
Proficient in Microsoft applications-based programs: Excel, Access, PowerPoint, Word
Medical registration and medical clinic software
Willingness to contribute to a positive workplace environment adhere to Privacy Standards
Medical Terminology
Software troubleshooting
Laboratory experience
Languages
•English main language
•Spanish Bilingual fluent
Certifications and Licenses
Data Entry Certificate Present
Grant Writing UNM Continuing Education Certificate
Veterinary Software for VCA and for X-Rays
Medical research databases Software
References
Grace Mallette- Former boss Insight Global Evergreen contract
Arby Ressi-Insight Global Evergreen
Sandra Mirabal- UNMH retired Resident coordinator
Contact this candidate