Customer Success Community Manager

EDITH MONTALVO

*** ***** ****** #*, ***********, CA 93013 US • 661-***-**** • **************@*****.*** General manger with 7 + years of experience driving revenue performance, growth and service excellence for well-established organizations. Proven expertise in executing robust strategies, managing large budgets, and improving results. Seeking a challenging position that fully utilizes both my knowledge and analytical skills an organization that promotes growth. Business Manager - April, 2024 to Present

Riviera Smiles - Dr. Ana Martinez - Carpinteria, CA Mentored and developed a team of high-performing individuals, reducing staff turnover by and improving team morale. Consistently met and exceeded quarterly sales objectives by an average of through efficient forecasting and pipeline management. Orchestrated and led compliance audits, ensuring 100% adherence to industry regulations and securing for continued operations. Managed a cross-functional team of professionals to deliver high-impact business strategies for efficient client onboarding. Community Manager - April, 2023 to April, 2024

Quality Management Group - Ontario, CA

Collaborated with customer success teams to address recurring community issues, resulting in a decrease in support tickets. Led a comprehensive community audit, identifying areas for improvement that increased overall engagement. Preparation of Budgets, collection, eviction and section 8 reports. Handled daily interaction on, responding to queries and resolving issues with an average response time of minutes. Assiatant Manager - April, 2019 to March, 2024

Klingbeil Capital Management - San Francisco, CA

Kept track of all incoming and outgoing mail

Processed invoices

Budget, collection, eviction and Section 8/ HUD

Prepared and reconciled payroll

Completed clerical tasks including scheduling, faxing and filing Provided support for Office staff and maintenance team Maximized smooth office operations by prioritizing office issues and allocating time properly Office Manager - June, 2010 to November, 2021

Pacific Dental Services - Alameda, CA

Managed a team that consistently exceeded company metrics for customer satisfaction. Arranged training sessions with new technology to make sure that all agents were up to date. Ensure company's policies and procedures are being followed at all times. Prepare work schedules, organize work activities and monitor progress to ensure that work is performed in a timely manner and that budget and productivity goals are achieved.

Train, coach and monitor customer interactions. Identify areas of opportunity and celebrate improvements. Treatments coordinating/insurance coordinating

Marketing

Billing/Collections

Tracing

Professional Summary

Work History

Floor Supervisor - January, 2007 to May, 2010

Smile Brands Dental - Santa Clarita, CA

Built rapport with clients to garner long-lasting business relationship. Insurance verification.

Place orders/Maintain Budget

OSHA Certified, Chair side assistant.

X-Ray Technician

Billing

Dental Assistant - January, 2006 to January, 2007

Western Dental & Orthodontics - Palmdale, CA

Chair side assistant.

X-ray technician duties.

Scheduled and coordinated follow-up appointments for patients, increasing re-booking rates. Facilitated patient flow for daily appointments, reducing average wait times by through effective communication and organization. Customer Service Executive - January, 2001 to December, 2006 JC Penney - Palmdale, CA

Analyzed customer complaints and executed solutions that reduced refunds and returns by monthly. Cashier

Stocking of merchandise/ set sell planner.

Receiver, inspecting orders.

Human Resources

Microsoft proficient.

Project Management

Improvement of customer satisfaction scores

Marketing strategy implementation

Cross-functional team leadership

Budget forecasting

Team management

Bilingual

Interviewing

Bookkeeping, Recruiting, Payroll

Insurance verification.

Legal Assistant - Associate of Arts - 2010

Charter College - Canyon Country

Administration of Justice - Bachelor of Arts - 2010 California State University, Los Angeles - Los Angeles, CA High School - 2001

Littlerock High School - Littlerock, CA

Skills

Education

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